Workstation Specialist/PC LAN Tech

Job Description

Job Description

Commonwealth of PA 2 - PennDOT- PS3 A4 SC3 - Workstation Specialist/PC LAN Tech - 767420
Location: District 7, Dauphin County- DVS

Essential Responsibilities Monitor incident queues for issues and take ownership and assist customers as required
Keep all support tickets up to date and well documented
As required, provided documentation on issue resolution for other teams
Monitor and report on PC issues, escalate issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk.
Effectively leads product tests and trials.
Identifies appropriate business examples to illustrate key concepts / features.
Anticipates, identifies, tracks, and resolves issues and risks affecting own work and work of the Application Team.
Develops contingency plans as necessary.
Applies specific expertise to ensure that products meet defined customer objectives.
Anticipates and resolve issues specific to the team.
Determines time estimates and schedule for own work and resolve issues in a timely manner.
Identifies and tracks issues, risks and action items. Required Skills and Experience 1. Required: Valid Drivers License
2. Required: 3+ years experience installing, configuring and troubleshooting PC hardware/software in an enterprise LAN/WAN environment
3. Required: 3+ years experience installing and supporting laptops/docking stations
4. Required: 3+ years experience installing and supporting multifunction print devices
5. Required: 3+ years experience with Remedy or similar ticketing system
6. Required: 3+ years experience with premise cabling (installing Cat5e/6 cable and terminations)
7. Required: Possess the following core competencies: continuous attention to detail, high performance in a fast-paced, multitasking environment, disciplined to follow established SOPs, and effective communication skills, both written and spoken, in the English language
8. Desired: Experience with Cisco VPN router installation and support
9. Desired: Experience with Active Directory
10. Desired: Experience with Hyena System Management Software
11. Desired: Experience with Microsoft System Center Configuration Manager
12. Desired: Experience creating process documentation (strong writing skills)
13. Desired: Experience in project management
14. Desired: Experience leading team deployments