National Account Admin

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Overview:

Pep Boys is driven by its customer promise, “We go further to help you go farther.” Founded 100 years ago by military veterans, generations of drivers have counted on Pep Boys ASE-certified Pros to service their vehicles. With a national network of 850+ locations in 35 states and Puerto Rico, and over 25 distribution centers, Pep Boys employs over 8,000 people. Over 7 million vehicles pass through Pep Boys bays each year, and our commitment to being the ONE our communities count on is demonstrated through our exceptional customer experience and support of the critical technical training initiatives needed to close America's skills gap. For more information, visit

Position Summary:

Reporting to the Director of Sales (DOS), the National Account Administrator (NAA) provides essential administrative support to National Account Managers (NAMs) to ensure the smooth operation of national account activities. The NAA plays a critical role in supporting the NAMs and ensuring the effective management of national accounts. The ideal candidate will possess strong communication skills, attention to detail, and a proactive approach to problem-solving. This role requires a service-oriented mindset and the ability to thrive in a fast-paced, collaborative environment.

Primary Responsibilities:

• Serve as the first point of contact for compliance and contract management issues.

• Act as the primary liaison for program administration matters.

• Provide support for credit approval processes as needed.

• Address pricing inquiries and discrepancies promptly and effectively.

• Handle initial inquiries and resolution for store-related issues.

• Assist in organizing and facilitating monthly, quarterly, and annual account meetings.

• Offer administrative support for the establishment of new major/strategic direct accounts.

• Compile and maintain performance metrics, including customer share data, on a regular basis (likely weekly).

Desirable Traits:

• Excellent communication skills, both written and verbal, with the ability to convey information clearly and effectively.
• Persistence and resilience in dealing with complex administrative challenges and inquiries.
• Collaborative approach, willing to work closely with NAMs and other team members to achieve common goals.
• Service-oriented mindset, committed to providing exceptional support to internal and external stakeholders.
• Strong problem-solving skills, capable of identifying issues and implementing practical solutions.
• Team player attitude, able to collaborate effectively within a dynamic team environment.
• Strong time management skills, with the ability to prioritize tasks and meet deadlines efficiently.
• Attention to detail, ensuring accuracy and precision in all administrative tasks and documentation.

Education and Experience:

• Bachelor's degree in Business Administration, Management, or related field preferred.
• Previous experience in administrative support roles, preferably in a sales or account management environment.
• Familiarity with contract management, compliance procedures, and program administration is advantageous.
• Proficiency in Microsoft Office suite (Word, Excel, PowerPoint, Outlook) and other relevant software applications.
• Experience with CRM systems (e.g., Salesforce) is a plus.

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Physical Demands/Work Environment

• Repetitive movement of hands and fingers, typing or writing.
• Regular standing and walking.
• Reach with hands and arms.

• Talk and hear.
• Ability to work under tight time constraints, handle sensitive data and multi-task so that deadlines can be met.
• High organized and able to prioritize and manage time efficiently with the ability to handle stress in a fast-paced, deadline driven environment.

The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The characteristics described above are representative of those an employee encounters while performing the essential functions of this job.

Pep Boys is an equal opportunity employer that does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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