Tire Sales and Customer Service Representative
:
Champtires is searching for a full time, sales-oriented customer service representative for our West Mifflin tire sales and service center.
Job Duties Include:
- Learn Champtires' business and keep current with tire industry and seasonal trends in order to provide customers with the best service.
- Answer incoming inquiries from customers and provide them with friendly, knowledgeable and fast information.
- Provide excellent customer service in person, on the phone and in email communications.
- Proactively work to resolve customer questions and sell tires.
- Document customer information, sales, issues and returns as required.
- Follow up with customers as needed.
- Follow all policies and procedures as outlined by management.
Minimum Qualifications
- High School graduate or equivalent required (college degree preferred).
- Minimum of six months of customer service and/or call center experience.
- Ability to work on Saturdays is required.
- Ability and willingness to learn the tire business required, previous tire industry experienced preferred.
- Computer proficiency required, including knowledge in Microsoft Excel.
- Ability to make independent decisions and basic analytical skills to evaluate customer inquiries required.
- Must demonstrate good organizational and written and oral communication skills.
- Ability and willingness to keep work station and customer reception areas neat and clean are required.
About Champtires
Champtires is a national e-commerce retailer that specializes in selling premium used tires as well as new tires. Founded in 2009, Champtires also operates brick-and-mortar locations in the Pittsburgh-area and is growing.
Job Type: Full-time
Pay: $18.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Health insurance
- Paid time off
Schedule:
- Day shift
- Monday to Friday
- Weekends as needed
Experience:
- customer service: 1 year (Required)
Work Location: In person
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