Patient & Family Coordinator - Compliance Risk Services

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Penn State Health - Pennsylvania Psychiatric Institute

Location: US:PA: Harrisburg

Work Type: Full Time

FTE: 1.00

Shift: Varied

Hours: 8:00a - 5:00p

Recruiter Contact: Savannah Paxton at [email protected] (MAILTO://[email protected])

• Please note: In fall 2026, the Pennsylvania Psychiatric Institute is relocating inpatient services in Harrisburg, Pennsylvania to Holy Spirit Medical Center in Camp Hill. Our team is working closely with the Holy Spirit Medical Center Behavioral Health team and the Penn State Health Department of Psychiatry and Behavioral Health to ensure a smooth and coordinated transition .

Summary Of Position

Serves as a liaison between patients/family members and staff/employees to promote improved communications, processes and patient experience and to reduce the risk of litigation to the organization. Work with clinical and non-clinical staff to address patient feedback regarding compliments, complaints and grievances as defined by the Centers for Medicare and Medicaid Services (CMS) and as regulated by the Department of Health (DOH), and to ensure compliance with all regulatory requirements from the aforementioned bodies.

Minimum Qualification(s)

• High School Diploma or equivalent
• Five (5) years relevant experience
• PA Act 31 Child Abuse Training Certificate.

WHY PENN STATE HEALTH?

Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community.

Benefits

Penn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below:

• Be Well with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton).
• Be Balanced with Generous Paid Time Off, Personal Time, and Paid Parental Leave.
• Be Secured with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection.
• Be Rewarded with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program.
• Be Supported by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling.

WHY PENN STATE HEALTH PPI?

Pennsylvania Psychiatric Institute (PPI) is central Pennsylvania's leader in healing people with psychiatric and substance use disorders to achieve and maintain stability in their daily lives. A comprehensive team of specialists who provide sensitive, compassionate care for children, adolescents, and adults through personalized treatment plans that meet unique patient needs. Located in Harrisburg, Pennsylvania, PPI has a modern 89-bed, inpatient facility at its Polyclinic campus at 2501 North Third Street. As well as two convenient locations offering outpatient services, the Division Street Clinic, and the Third Street Clinic.

We are a Trauma Informed Care (TIC) organization guided by SAMHSA's "Four R's": Realization about trauma, Recognizing the signs of trauma, Responding to trauma, and Resisting re-traumatization. Our therapeutic work is guided by the SAMHSA's core principles of Trauma Informed Care. We invite all individuals committed to providing quality care to be a part of our PPI team.

YOU TAKE CARE OF THEM. WE'LL TAKE CARE OF YOU. State-of-the-art equipment, endless learning, and a culture of excellence - that's Penn State Health. But what makes our healthcare award-winning? That's all you.

This job posting is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. Eligibility for shift differential pay based on the terms outlined in company policy or union contract. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.

Penn State Health is an Equal Opportunity Employer and does not discriminate on the basis of any protected class including disability or veteran status. Penn State Health's policies and objectives are in direct compliance with all federal and state constitutional provisions, laws, regulations, guidelines, and executive orders that prohibit or outlaw discrimination.

Position Patient & Family Coordinator - Compliance Risk Services

Location US:PA:Harrisburg | Human Services | Full Time

Req ID 85440

If you have questions about this posting, please contact [email protected]