Field Service Manager

Job Description

Job Description

At Vector Security We Think Big, Do the Right Thing, and Make a Difference Every Day! If this is how you like to work, we’d like to invite you to join our team as a Field Service Manager!

We offer great benefits, a competitive salary, and growth opportunities. We think you’ll find what you want here because what we do matters - to us, our customers, and most of all, our team members.

Job Location: Lancaster, PA

Summary:

Our Field Service Manager maintains the efficient direction of the field staff in dealing with installation, service, support and repair of security, fire, CCTV, and access control systems. This position will directly supervise and coordinate the activities of installation and service technicians in the field.

What You’ll Do:

• Oversee the installation and service departments to ensure customers are serviced to a high quality, in a timely manner.
• Determine schedules, sequences, and assignments for work activities based on work priority and skill of staff.
• Work with technicians to troubleshoot and solve installation and service issues.
• Hire, develop, and manage the performance of staff.
• Establish and implement departmental procedures to ensure efficiency within the department.
• Ensure adherence to corporate and departmental policies.

What You’ll Need:

• High School Diploma or equivalent (Technical school degree preferred)
• Minimum of 3-5 years of experience working on security, fire, CCTV, and access control systems
• Minimum of 3-5 years of supervisory / management experience
• Valid Driver's License with acceptable driving history
• Strong knowledge and expertise in security and fire industry regulations
• Proven leadership skills with a demonstrated capacity to manage multiple projects concurrently
• Excellent written and verbal communication skills
• Experience working in Microsoft Office programs
• NICET certification is preferred

What You’ll Get:

We offer “Total Rewards”package including:

• Competitive compensation with incentive eligibility
• Medical, dental and vision coverage
• Company paid life and AD&D insurance.
• Company paid short- and long-term disability.
• Voluntary benefit products
• 401k retirement savings plan
• Flexible Spending Account
• Paid time off
• Tuition reimbursement
• Employee Assistance Program (EAP)

About Us:

We are one of the largest security integrators in the country and have proudly been installing innovative security and smart automation solutions in homes and businesses for more than 50 years. Our purpose is to make our world more secure, connected and empowered, one customer at a time.

Our Values:

• Win as a team.
• Do the right thing.
• Make a difference every day.
• Get it done.
• Think big.

If you share these ideals, we'd love to hear from you!

Vector Security is a Drug-Free Workplace

Vector Security is an Equal Opportunity Employer

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran, or disability status.