IT Business Analyst

Location: Harrisburg, PA
Position Type: Hybrid - Onsite Once/month
Contract Length: 6 months, Contract to Hire
US Citizen or Permanent Resident only

OBJECTIVE

We are seeking a Technical Business Analyst to join our implementation team delivering a modernized Commercial Off-The-Shelf (COTS) insurance solution for the Pennsylvania Insurance Department’s Medical Care Availability and Reduction of Error (MCARE) Fund .

This role is critical in supporting MCARE’s transformation of its excess Medical Professional Liability (MPL) administration — including coverage, compliance, claims, and fiscal operations — into a modern, data-driven, and configurable platform.

The successful candidate will serve as a key liaison between our technical implementation team and the client’s business and financial stakeholders, ensuring the solution aligns with MCARE’s operational, regulatory, and strategic modernization objectives.

RESPONSIBILITIES

• Collaborate directly with MCARE and Commonwealth stakeholders to analyze, document, and translate business requirements into technical specifications for the COTS solution.

• Support the configuration and implementation of core insurance functionalities including:

  • Policy and coverage administration (excess MPL)

  • Claims intake, tracking, and financial reconciliation

  • Billing, premium accounting, and fund management

  • Compliance, reporting, and audit workflows

• Develop and maintain system process documentation , use cases, and data mapping artifacts.

• Work with developers, solution architects, and data specialists to design data integration and reporting frameworks supporting financial transparency and compliance.

• Participate in system testing, validation, and user acceptance to ensure functional accuracy and alignment with MCARE’s business goals.

• Identify opportunities for process optimization and best practice adoption across claims, fiscal, and compliance operations.

• Assist in user training, knowledge transfer, and post-implementation support as part of continuous client enablement.

• Support project governance by contributing to sprint reviews, backlog refinement, and progress reporting.

QUALIFICATIONS

• 3+ years of experience as a Technical Business Analyst, Implementation Consultant, or Systems Analyst in the insurance or financial services industry .

• Deep understanding of Property & Casualty or Medical Professional Liability (MPL) insurance operations, particularly:

  • Policy lifecycle, underwriting, and excess coverage

  • Claims processing and financial reconciliation

  • Regulatory and compliance reporting

  • Insurance financial data management (premiums, reserves, recoveries, etc.)

• Experience with COTS insurance platforms — configuration, customization, and integration with financial systems.

• Strong experience documenting functional requirements, system interfaces, data flows, and workflow logic .

• Proficiency with Agile implementation methodologies and collaboration tools (e.g., Jira, Confluence, Azure DevOps).

• Exceptional analytical and communication skills, capable of translating business needs into actionable technical requirements.

• Demonstrated ability to work independently while maintaining close coordination with cross-functional delivery teams.

REQUIREMENTS

• Ability to work remotely with secure, high-quality connectivity.

• Excellent communication and stakeholder engagement skills.

• Strong problem-solving mindset with focus on client outcomes.

• Availability for occasional on-site meetings or workshops as required by the project.

PREFERRED EXPERIENCE

• Prior experience supporting a state or government insurance modernization project .

• Familiarity with insurance data management, business intelligence, and reporting tools .

• Working knowledge of financial and compliance operations specific to Medical Professional Liability programs.

• Experience supporting training, user adoption, or post-implementation support within large enterprise environments.