Shop Assistant
- Receiving, unpacking and arranging new shipments from suppliers and vendors
- Arranging and labelling goods in the display shelves
- Assisting customers in finding the products they’re looking for
- Processing customer payments at the checkout point/till
- Addressing customer complaints and inquiries
- Providing shopping advice and recommendations to customers
- Cleaning and rearranging the store after hours
- Performing periodic price audits to resolve price discrepancies
- Collaborating with other team members to keep the sales floor area clean and organised at all times
; JOB REQUIREMENTS:
- Education
- Minimum: SPM / O-Level or equivalent (many employers also accept candidates without formal qualifications if they have experience).
- Higher education is not usually required.
- Customer service skills – friendly, polite, able to interact well with customers.
- Communication skills – able to understand and respond in Malay and/or English (Mandarin/Tamil is an added advantage depending on location).
- Basic numeracy – for handling cash, giving change, and using a POS system.
- Teamwork – able to work with other staff to keep the shop running smoothly.
- Problem-solving – handling customer complaints, stock shortages, etc.
- Physically fit (able to stand for long hours, carry stock, do light cleaning).
- Presentable appearance (since this is a customer-facing role).
- Honest and reliable (especially for cash handling).
- Punctual and disciplined.
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