Trading Partner (Account) Management Specialist

Are you ready to unlock your true potential? Join a growing and global company where you can be part of a team that fuels supply chain solutions. Discover how you can make a big impact by communicating directly with our largest trading partners.

TrueCommerce is seeking an account manager to serve as their Trading Partner Management Specialist. The Trading Partner Management Specialist is an entry-level role that focuses on relationship management with large companies that are Trading Partners with our customers. In order to collaborate and nurture relationships, you must be confident, detail-oriented, analytical, organized, and have strong interpersonal communication and empathy.

As a Trading Partner (Account) Management Specialist, you will:

• Act as the primary point of contact for Trading Partners and internal stakeholders, ensuring smooth onboarding and ongoing support.

• Build and maintain strong, trusted relationships with Trading Partners, positioning TrueCommerce as their preferred EDI provider.

• Gather new Trading Partner data to analyze and conduct research to generate onboarding reports and present report to management.
• Maintain accurate Trading Partner test instructions.
• Update and maintain information in SharePoint and NetSuite. Document internal process and contribute to standard operating procedures (SOP’s)
• Facilitate and assist any issues that the Trading Partner had brought up.
• Become a subject matter expert in systems like NetSuite, TC.net, and B2B platforms to support account management and reporting.

Requirements for success:

• Associate degree preferred
• 1-2 years experience as an account manager
• 1-2 years experience in software support, client services, or call center environment is preferred

• Strong relationship management and communication skills with a customer-first mindset.

• Ability to research, analyze, and present partner data and reports to senior leadership.

• Tech-savvy, with the ability to learn and master and work within multiple systems and workflows. Experience with NetSuite and SharePoint is preferred.

• EDI knowledge is preferred.

• Proactive problem solver who can spot risks and drive continuous improvement.

• Self-Starter who has a sense of urgency and is results focused.

Who is TrueCommerce?

TrueCommerce is a high-performing global supply chain network that provides fully integrated, end-to-end supply chain visibility and management. We’ve empowered some of the biggest brands in the world to improve their supply chain performance: Schneider Electric, DanoneWave, Siemen’s, Ocean Spray, and many more.

Please visit our careers website for additional information.

Equal Opportunity Employer
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