Network Operations Specialist
ESSENTIAL FUNCTIONS:
- Assists in the planning and implementation of network expansions, site relocations, and technology refresh projects.
- Coordinates end-to-end provisioning of private and public domain circuits across diverse mediums (MPLS, VPLS and Ethernet).
- Works jointly with telecom carriers and Network Engineering to ensure timely circuit delivery and diversity.
- Coordinates Circuit Acceptance Testing with Network Engineering and validates performance through enterprise monitoring tools.
- Investigates/troubleshoots service issues as a first responder, escalating to 3 rd party carriers and Network Engineering, as appropriate.
- Tracks and resolves carrier trouble tickets, ensuring adherence to SLAs and minimizing downtime.
- Communicates clearly and timely to technical peers and IT management regarding connectivity procurement status, performance trends, and outage resolutions.
- Maintains an up-to-date circuit inventory including terms, SLAs, bandwidths, Local Exchange Carriers (LECs) and circuit IDs.
- Participates in on-call rotation and after-hours support when requested
- Proven experience within a 24/7 mission-critical IT infrastructure.
- Exhibited timely resource coordination between 3 rd party vendors and internal teams to maintain connectivity across datacenters and a 100+ multi-site infrastructure.
- Acted as a carrier's primary point of contact for circuit-related escalations and communications.
- Demonstrated success within time-sensitive operational processes, enterprise tools and performance tracking mechanisms.
- Committed capability to work closely with infrastructure teams to support ongoing operations and projects.
- Thorough understanding of WAN Layer 2 and Layer 3 connectivity mediums (MPLS, VPLS, Ethernet, Point-to-Point, etc.) and familiarity with firewall features
- Ability to perform tasks independently while contributing towards team goals
- Efficient and effective time management skills / Capability to address multiple priorities concurrently
- Strong analytical project planning and problem-solving skills
- Current understanding of IT best practice standards and security practices
- Excellent communication and interpersonal skills
- Administrative/hands-on experience with:
- SolarWinds Orion Network Performance Monitor and Network Traffic Analyzer
- Progress What’s Up Gold
- Cisco IOS (confirming interface status and routing table entries)
- FortiGate GUI and Fort iOS (confirming interface status and routing table entries)
3 - 5 years of telecom vendor management within a fast-paced environment
3 - 5 years of operations experience within a redundant and diverse infrastructure
Preferred education/experience:
Bachelor's degree in computer science, or related discipline
ITIL v4 Certification in Service Delivery
Working knowledge of the financial industry
Physical Requirements:
This position may require lifting equipment up to 35lbs
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