Full-Time Front Desk Rooms Coordinator - DoubleTree by Hilton Philadelphia Center City

Position Summary
The Front Desk Rooms Coordinator plays a critical role in managing room inventory, coordinating guest arrivals, and ensuring seamless communication between Front Desk, Housekeeping, and other departments. This position is responsible for pre-blocking rooms, managing group and VIP arrivals, and optimizing room assignments to enhance the overall guest experience and maximize occupancy.
Key Responsibilities
Room Inventory & Assignment
- Assign guest rooms based on availability, preferences, and Hilton Honors status - Pre-block rooms for VIPs, group arrivals, and special requests - Monitor and adjust room inventory to maximize occupancy and efficiency - Ensure room assignments align with operational and guest satisfaction goals
Guest Experience Support
- Ensure all VIP and special arrivals are properly prepared and executed - Coordinate early arrivals, late departures, and room upgrades as needed - Support the Front Desk team to ensure smooth check-in experiences - Address and anticipate guest needs to enhance overall satisfaction
Group & Pre-Arrival Coordination
- Review daily arrivals and group resumes to ensure readiness - Prepare pre-registration materials and rooming lists - Coordinate closely with Sales, Events, and Reservations teams - Ensure all group blocks and special accommodations are accurate and fulfilled
Operational Coordinatio n
- Act as liaison between Front Desk, Housekeeping, Engineering, and other departments - Communicate room status updates and prioritize room readiness - Monitor housekeeping progress to align with arrival demands - Escalate any operational challenges impacting room availability
Administrative Duties
- Maintain accurate records of room assignments and inventory changes - Utilize Hilton systems (OnQ) for room management and reporting - Prepare daily reports and communicate updates to leadership - Ensure all data entry and documentation is accurate and timely
Qualifications & Requirements
- Minimum 1 year of hotel Front Office, Reservations, or Rooms Division experience preferred - Strong knowledge of hotel operations and room inventory management - Experience with Hilton OnQ or similar Property Management Systems preferred - Excellent organizational and multitasking skills - Strong communication and problem-solving abilities - Ability to work in a fast-paced, high-volume environment - Flexible schedule, including weekends and holidays

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!