AR Supervisor

Job Description

Job Description

Description:

About the Company

Three Rivers Optical, based out of Pittsburgh, PA, has a 50+ year history as a leading independent optical laboratory serving its customers across the country with exceptional service and quality. Three Rivers Optical produces lenses for the top manufacturers, as well as its own private label, in a full-service laboratory.

Since 1969, Three Rivers Optical has operated a fully integrated optical lab, providing consulting services to ophthalmologists, optometrists, and opticians through dedicated customer service, sales, and technology teams. Our leading technical expertise and manufacturing capabilities make us a leader in the industry, serving the independent optometric practice.

Role Summary

The AR Supervisor is responsible for the daily coating production. This position is responsible for managing the day-to-day operations to maintain safety, quality, production and team management. This role focuses on developing teams, driving continuous improvement, and fostering a best-in-class working environment.

Responsibilities

• Manage projects to improve processes throughout the department to improve production and quality levels.
• Train employees on new processes or to improve skills.
• Ensure consistent communication and coaching of employees in alignment with company policies.
• Analyzing problems that arise and determining actions that will minimize the problems, decreasing costs and/or improving yields, recommending changes management and, upon approval, implementing those changes.
• Maintain performance records for all employees; routinely communicate performance levels and provide coaching on methods to enhance performance.
• Provide coaching and manage employee performance, ensuring timely reviews and proper documentation of any performance issues.
• Use progressive discipline and coaching with any employee not conforming with performance, attendance requirements, and behavior related issues.
• Provide regular and timely recognition to employees.
• Effectively manage employee schedules, while considering seasonal workload fluctuations.
• Maintain the department budget including labor and equipment costs.
• Assist in analyzing and recommending the purchase of new equipment for the department as needed.
• Adhere to company policies, attendance, and safety rules, while maintaining confidentiality of proprietary and HIPAA-protected information.
• Assist others as needed to meet deadlines and balance workloads, demonstrating a cooperative and positive attitude.
• Work flexible hours including weekends, as needed, to meet lab and department objectives.
• Perform other tasks as assigned by management.

Requirements

• High school diploma or equivalent, with proven management experience in a production environment.
• Demonstrated ability to maintain positive customer relations is essential.
• Experience in an Optical Lab production environment, with a focus on providing technical expertise, leadership, and career development to team members.
• Strong supervisory skills, including the ability to motivate employees to achieve performance goals, effective communication, and proficiency in coaching and training both individuals and teams.
• Proficiency in computer skills, including MS Office applications.
• Experience with statistical analysis tools for data gathering and reporting.
• Previous experience working with technical equipment is preferred.