IT Technician
- Install, configure, and maintain computer systems, peripherals, and approved software to support daily business operations.
- Provide frontline technical support to end users by diagnosing and resolving hardware, software, internet, and basic network connectivity issues.
- Document all incidents, service requests, and resolutions accurately within the company’s helpdesk/ticketing system.
- Provide onsite IT assistance to employees, ensuring timely and professional support across departments
- Assist with routine system maintenance tasks, including updates, patches, and basic performance checks.
- Support data backup processes and assist in verifying that company data can be restored when needed.
- Research emerging technologies, tools, and best practices that may improve system efficiency, security, or user experience.
- Assist with inventory management of IT equipment, including tracking hardware and preparing devices for deployment.
- Participate in IT projects and initiatives as assigned, gaining exposure to different areas of the IT environment.
- Follow established IT policies, procedures, and security standards to help protect company systems and data.
- Proficiency in Windows and macOS operating systems.
- Strong knowledge of networking protocols (TCP/IP, DNS, DHCP, VPN)
- Proficiency with Office 365, SharePoint, and database management.
- Knowledge of cybersecurity best practices and endpoint protection.
- Experience with asset management, software installation, and system upgrades.
- Excellent problem-solving skills and a proactive approach to troubleshooting.
- Strong communication and interpersonal skills with the ability to train and guide users.
- Strong organizational skills with the ability to prioritize multiple tasks effectively.
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