Patient Services Associate (PSA)
Job Responsibilities:
- The Patient Services Associate (PSA) assists the practice/department in maintaining a patient/customer focus, supports the delivery of high-quality care, shares a passion for patient and customer-centered care, and assists in meeting or exceeding patient satisfaction and financial/operational targets.
- The PSA is responsible for the arrival and/or departure activities of patients in practice, managing and handling patient calls and inquiries, coordinating patient appointments, updating patient insurance/billing information, and performing point of service activities. The PSA may function in physician practice or a call center environment.
- Rotation between PSA functions and/or departments may be required.
Skills:
- 2+ years of patient service experience in radiology
- Experience in managing and handling patient calls and inquiries, coordinating patient appointments, updating patient insurance/billing information, and performing point of service activities
- EMR (Epic) experience preferred
Education/Experience:
- High school diploma.
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