Crisis Call Center Clinician

SHIFT: Day (United States of America)

Seeking Breakthrough Makers Children's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation. At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care—and your career. CHOP's Commitment to Diversity, Equity, and Inclusion CHOP is committed to building an inclusive culture where employees feel a sense of belonging, connection, and community within their workplace. We are a team dedicated to fostering an environment that allows for all to be their authentic selves. We are focused on attracting, cultivating, and retaining diverse talent who can help us deliver on our mission to be a world leader in the advancement of healthcare for children. We strongly encourage all candidates of diverse backgrounds and lived experiences to apply. A Brief Overview The Crisis Call Center Clinician is responsible for providing emotional support to inbound callers (children, adolescents, or concerned loved ones) with behavioral and psychiatric conditions. This position will support a 24/7 crisis call line and crisis response center. The Crisis Call Center Clinician will deliver evidenced-based crisis interventions, suicide prevention, information, referral, and brief counseling to youth and/or support to loved ones of youth experiencing acute concerns related to self-harm, suicidal thoughts, harm to others, psychosis, and unsafe behaviors. What you will do

• Provide crisis intervention to individuals in emotional distress through the BHCC Crisis Call Line
• Complete an assessment of each crisis call to determine the appropriate means of intervention.
• Completes risk assessment, safety planning, and de-escalation.
• Intervenes with suicidal callers including making an assessment and taking appropriate action, and coordinating with mobile crisis, and emergency responders when active rescue is required.
• Is familiar with resources and provides information and referral to callers as appropriate.
• Thoroughly documents all crisis calls in live time

Education Qualifications

• Bachelor's Degree Required
• Bachelor's Degree Social work, education, counseling or behavioral health related field of study. Preferred

Experience Qualifications

• At least one (1) year experience in behavioral health services, preferably in crisis response, and intervention services, suicide prevention, and crisis stabilization Required

Skills and Abilities

• Suicide Prevention, Brief Interventions, Intake Assessments, Crisis Services (Required proficiency)

Licenses and Certifications

• Licensed Social Worker (LSW) (Pennsylvania) - Pennsylvania State Licensing Board - - Preferred or
• Licensed Professional Counselor (LPC) (Pennsylvania) - Pennsylvania State Licensing Board - - Preferred or
• Licensed Marriage and Family Therapist (LMFT) - Pennsylvania State Licensing Board - - Preferred

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must be fully vaccinated against COVID-19 and receive an annual influenza vaccine. Learn more. Employees may request exemptions for valid religious and medical reasons. Start dates may be delayed until candidates are immunized or exemption requests are reviewed. EEO / VEVRAA Federal Contractor | Tobacco Statement