National Account Manager - Automotive Refinish
- Acts as a primary point of contact for identified customers and builds strong, collaborative relationships.
- Understands the key elements of the business agreement with the account.
- Manages Service Level Agreement (SLA) to ensure that all parties deliver on expectations.
- Collaborates jointly to create a consistent strategic plan that focused on optimizing material gross profit or reducing the liquid cost per hour and includes coordination with vendors and manufacturers who also service the account.
- Assesses customer needs to refine the evolving company-wide strategic plan.
- Provide in-depth consultative support relative to top-line sales, estimatics, company-wide standard operating procedures (SOP's), technician training, OEM Certifications, and their internal leadership development to be a part of the customer's long-term success.
- Sets key performance indicator (KPI) goals and measures Axalta's performance and location KPIs against our promised deliverables.
- Ensures that data is tracked monthly, performance is analyzed and results are communicated effectively.
- Coordinates meetings to review the strategic account plan, goals and the milestones.
- Facilitates process improvement roundtables with key staff.
- Leads paint conversion efforts and solicits distribution resources to support.
- Following conversions, lead the process to ensure that locations are fully optimized with the value-added resources that Axalta provides.
- Maintains an organized communication approach and ensures that all customer interactions are documented in SalesForce (SFDC).
- Uses technology (SharePoint, Salesforce, Office365, etc.) to further productivity and enhance communication with team and customers.
- Involves local Axalta teams and engages the appropriate resources for additional support when necessary.
- Minimum of 10 years of Automotive Refinish industry experience
- Bachelor's degree preferred but not required
- In-depth knowledge of collision repair process as well as distribution fundamentals
- Well-developed project management skills to be able to manage multiple projects
- Ability to lead team and drive performance
- Demonstrates and fosters teamwork with team and peers
- Ability to influence and motivates distribution partners to accomplish business goals
- Effectively uses collaborative approach to problem solving
- Possesses self-discipline and maintains effective performance in unstructured and autonomous conditions
- Presents oneself in professional manner throughout all levels of the organization
- Effective written and oral communication as well as presentation skills
- Competent Office365 skills (Word, Excel, PowerPoint)
- Must be willing and able to travel > 50% of the time
- Valid Driver's License required
1.2 - First/Mid Level Officials and Managers (EEO-1 Job Categories-United States of America)
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