Part Time Membership / Front Desk

At Goldfish Swim School, we care about providing top-notch swim lessons to combat the ever-growing drowning statistics. We also have a reputation for our golden experience & WOW customer service, thanks to the culture created by our team members. We’re looking for part time front desk sales associates who can contribute to swim lesson success by providing guidance on new and existing swim lesson memberships both on the phone and in person during swim lessons.

Front Desk Sales Associates introduce families to our program and guide them through their first days at Goldfish and support swimmers as they progress from mini and junior swimmers to gliders and pros.

Perks and benefits:

• Recognition programs that celebrate wins, member retention and WOW moments
• Great pay (starting at $17 per hour)
• Paid, on-the-job training
• Set weekly schedule - always know when you’re working
• Free swim lessons for children & siblings
• Weekday lessons end at 8:00pm (no late nights), no Saturday/Sunday nights

This role is for you if you:

• Love talking to people and making them feel confident in their decisions
• Get energy from helping families say “yes” to something meaningful
• Can balance being warm and friendly with confidently asking for the sale
• Enjoy working towards goals and celebrating wins, both big and small
• Are able to build rapport with parents and family members and utilize all available resources to meet their needs
• Use observation, conversation and relationship-development skills to identify parent concerns and offer solutions

What success looks like:

• Parents trust you as their go-to resource throughout their swim journey
• Families feel welcomed, informed and excited to enroll
• New inquiries are contacted promptly and converted into memberships
• You consistently contribute to strong membership retention and growth
• Sales, customer service or hospitality experience preferred (we’ll train the right personality!)

Our Core Values:

• We go above and beyond with every detail to create a GOLDEN experience
• We believe in nurturing a culture that provides WOW customer service
• We do the right things, make the right decisions and treat people with Integrity, Compassion and Trust
• We meet and exceed expectations so you see Extraordinary Results
• We make a big deal out of life’s accomplishments by remembering to Celebrate!

At Goldfish Swim School - Fox Chapel, our core values are at the heart of everything we do and are behind every decision we make, both in water and in life. That includes the commitment to treating all people with integrity, compassion and trust. We’re dedicated to building a team who is diverse in background, identity, perspective, culture and experience. As a proud equal opportunity employer, we value the qualities and characteristics that make you who you are. If you think you can see yourself as part of the GOLDEN Experience, we encourage you to continue and apply!

Visit https://www.youtube.com/watch?v=TZTVvr5AgIA&t=33s to see what real employes are saying about Goldfish Swim School

Some of our most successful team members have worked in places like:

• Gym, Fitness and Recreation Center
• Spa, Hotel and Concierge roles
• Customer Success Manager, Customer Relations, sales and services team member or inside sales representative
• Inside Sales Representative, Sales Representative