Patient & Family Concierge, Emergency Dept

UPMC St. Margaret
Pittsburgh, PA

We’re hiring a Patient & Family Concierge (PFC) to join our Emergency Department team!

In this fast‑paced, high‑impact role, you’ll support patient throughput and day‑to‑day unit operations while serving as a key point of connection for patients and families during critical moments. This position offers variable scheduling, with a strong need for evening and night shifts in 8‑ or 12‑hour rotations. Start times include 7 a.m., 3 p.m., or 7 p.m., with rotating weekends and holidays. There is no on‑call, floating, or travel required.

If you thrive in a dynamic environment, enjoy helping others, and meet the minimum qualifications, we encourage you to apply and be considered for this impactful role in emergency care!

Responsibilities:

  • Welcome and escort patients and visitors to correct locations.
  • Provide hospital info and issue parking passes and scooters.
  • Track patient belongings at admission.
  • Clean and organize patient rooms and public areas.
  • Restock supplies and change linens.
  • Report maintenance issues.
  • Prepare and serve meals per dietary orders.
  • Deliver trays and confirm patient identity.
  • Safely transport patients, equipment, and specimens.
  • Disinfect and inspect transport equipment.
  • Set up, sanitize, and test telehealth carts.
  • Order and stock unit supplies and equipment.
  • Monitor inventory, expiration dates, and temperature logs.
  • Answer phones, respond to call lights, and assist patients.
  • Follow safety protocols and report incidents.
  • *Performs in accordance with all other system-wide competencies/behaviors.*Performs other duties as assigned.
Posted 2026-05-12

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