Director of Content

Company Description

A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact.

As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

What We Offer

Impact - The work you do here matters to millions.

Growth - Philadelphia is growing, why not grow with it?

Diversity & Inclusion - Find a career in a place where everyone belongs.

Benefits - We Care About Your Well Being.

The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia’s businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city’s technology assets and the return on the city’s technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency.

Job Description

Phila.gov is the digital front door to the City of Philadelphia, serving residents, businesses, and visitors with vital information and services. We're seeking a strategic and creative Director of Content to lead our team of content strategists and writers in delivering high-quality, accessible, and user-centered content across the site. This leadership role is responsible for shaping the voice of the City online and ensuring that content across Phila.gov is accurate, consistent, inclusive, and aligned with the City’s digital service goals.

Key Responsibilities

• Lead and manage the Content team, including writers and content strategists.
• Develop systems to administer the content lifecycle and support contributors from across City departments—from planning, structuring, and creation, to review, approval, and retirement.
• Direct the information architecture and taxonomy on phila.gov to ensure content is findable and consistent.
• Develop and implement content standards, workflows, and style guidelines.
• Collaborate with the Directors of User Experience and Software Engineering to deliver platform-wide projects and cohesive digital experiences.
• Ensure content meets plain language, accessibility (WCAG 2.1 AA), and usability standards.
• Use analytics, user feedback, and research to continuously improve content relevance and usability.
• Coordinate with City communications leaders to support major initiatives and campaigns.
• Build a culture of collaboration, creativity, and continuous learning within the team.

What We’re Looking For

You’re a systems thinker who can zoom out to see the big picture, but you’re also comfortable rolling up your sleeves to solve content strategy challenges. You believe in the power of clear, inclusive communication and are excited about making government services more accessible and transparent for everyone.

Required

While we recognize the skill and expertise required to lead in these roles, we're not looking for candidates who specialize in:

• Social media or marketing strategy.
• Photo, video, or audio content creation.

Qualifications

Qualifications

• 7+ years of experience in content strategy, digital content management, or editorial leadership.
• 3+ years managing or mentoring a content team.
• Strong writing and editing skills, with an eye for clarity, tone, and accuracy. Experience with UX writing is a plus.
• Extensive experience using content management systems (e.g., WordPress, Drupal) and basic HTML.
• Demonstrated knowledge of WCAG standards and digital accessibility best practices.
• Proven ability to manage large-scale content operations and workflows.
• Experience working in government, nonprofit, or civic tech environments is a plus.
• Strong commitment to public service, digital equity, and inclusive design.

Additional Information

Salary Range: $110,000 - $120,000

Starting salary to be determined based on experience and qualifications.

What We’re Looking For

You’re a systems thinker who can zoom out to see the big picture, but you’re also comfortable rolling up your sleeves to solve content challenges. You believe in the power of clear, inclusive communication and are excited about making government services more accessible and transparent for everyone.

All Applications Should Include The Following

• Cover Letter clarifying your interest and qualifications for the role.
• Resume

We won’t accept or review incomplete applications.

Work Setting: in-person (onsite)

Discover the Perks of Being a City of Philadelphia Employee:

• We offer Comprehensive health coverage for employees and their eligible dependents
• Our wellness program offers eligibility into the discounted medical plan
• Employees receive paid vacation, sick leave, and holidays
• Generous retirement savings options are available
• Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.
• Enjoy a Free Commute on SEPTA - Starting September 1, 2023, eligible City employees will no longer have to worry about paying for SEPTA public transportation. Whether you're a full-time, part-time, or provisional employee, you can seize the opportunity to sign up for the SEPTA Key Advantage Program and receive free Key cards for free rides on SEPTA buses, trains, trolleys, and regional rails.
• Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too!

Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth!

• The successful candidate must be a city of Philadelphia resident within six months of hire

Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to [email protected].