Marine Service Manager

Our client has been family owned and operated for three generations and nearly fifty years. They offer new boat sales under 35’ with outboard or I/O engines and a full service department. As marine industry stewards, our client is committed to educating and providing quality boats and service to the boating community. Their reputation is built on hard work, exceptional customer satisfaction, and maintaining the highest standards of service excellence. As a result, they were named as one of Boating Industries top 10 dealers for 2024.

Mission: Our team of marine professionals is fully committed to a longstanding tradition of providing customers with an enjoyable combination of family fun and boating value. Through a courteous and relaxing atmosphere, we are dedicated to building relationships that exceed customer expectations.

Position Overview

Our client is seeking an experienced, motivated and dynamic Service Manager to lead the service department supporting new boat sales and service customers. This role requires a proven leader who shares our commitment to excellence and can maintain the exceptional standards that have made our client a trusted name in the boating industry for nearly five decades. The ideal candidate will possess both technical expertise and strong leadership skills to manage our skilled technicians while ensuring every customer receives the quality service that defines our reputation.

Team Leadership & Development

• Lead, mentor, and develop a team of skilled marine technicians and service advisors
• Provide ongoing training, and foster professional growth
• Schedule and coordinate technician workloads to maximize productivity, efficiency and customer satisfaction
• Maintain weekly flat rate logs for payroll

Service & Operations Management

• Manage new boat rigging, comprehensive pre-delivery inspections encompassing boat and engine (outboard, I/O)
• Oversee all service department operations from routine maintenance to major repairs and repowers
• Maintain route sheet and service schedule
• Ensure all work meets manufacturer specifications and quality standards
• Manage warranty claims, technical bulletins, and manufacturer relationships
• Maintain strong interdepartmental communication to ensure timely completion of projects and jobs
• Manage marina operations and maintenance including slip rentals, pier and boat lift maintenance, etc.
• Manage shop & facility organization and maintenance
• Full compliance of company policies and safety standards
• Manage and maintain AP and AR timelines

Customer Service Excellence

• Maintain exceptional customer relationships and resolve service concerns promptly
• Handle escalated customer concerns with professionalism and effective solutions
• Provide accurate service estimates and clearly communicate repair processes
• Ensure customer boats are returned in pristine condition and on schedule
• Maintain CSI levels based on established metrics
• Maintain consistent communication with customers proactively providing updates and follow up in a timely manner
• Proper use and accuracy of CRM

Required Qualifications

• Minimum 3 - 5 years marine service management experience
• Strong background in marine outboard engine repair
• Proven leadership experience managing technical teams
• Excellent customer service and communication skills
• Proficiency with CRM systems

Desired Qualities

• Passion for the marine industry and boating lifestyle
• Commitment to continuous learning
• Problem-solving mindset with attention to detail
• Ability to work in a fast-paced, seasonal business environment managing busy summers and utilizing the “off-season” for strategy and training
• Strong work ethic that aligns with our family business values
• Commitment to maintaining a service level of excellence

What We Offer

• Base salary $60,000-$65,000 plus performance-based commission
• Comprehensive benefits package
• Ongoing training and professional development opportunities
• Opportunity to work with a respected, family-owned business