Senior Talent Acquisition Specialist
This is primarily an operations, systems, and coordination role within the Talent Acquisition function. The STAS has the ability to recruit on an as-needed basis but recruiting is not a primary responsibility of this position. Key Responsibilities
Operational Support & Coordination
- Partner with assigned Senior Sales Executives to provide administrative and operational support for client requisitions, ensuring accuracy and timeliness of all submissions and documentation.
- Track requisition flow and placement metrics; maintain alignment between Sales and TA teams.
- Support consultant care activities, ensuring smooth onboarding, compliance, and communication with placed consultants.
- Facilitate coordination between Sales Executives, Recruiters, HR, and other internal stakeholders to ensure seamless fulfillment of client needs.
- Serve as an escalation point for resolving administrative or procedural issues within the TA process.
- Serve as the backup to assigned Senior Sales Executive(s) in supporting client and partner needs to ensure continuity of communication and service delivery.
- Interface directly with clients and partners to coordinate activities related to staffing requests, candidate interviews, and ongoing engagement updates.
- Manage and monitor recruiting portals and VMS systems, ensuring accurate submission of candidates, compliance with client requirements, and timely response to requests.
- Facilitate client feedback loops by collecting and relaying candidate and interview feedback to the appropriate internal stakeholders.
- Provide operational support for client communications, documentation, and fulfillment activities when the Sales Executive is unavailable or requires additional assistance.
- Assist in maintaining client satisfaction by ensuring all service requests, escalations, and follow-ups are addressed promptly and professionally.
- Serve as the administrator and primary point of contact for the Applicant Tracking System (ATS).
- Configure, manage, and maintain system workflows, permissions, and user profiles.
- Ensure all data entries, candidate information, and requisition records are accurate and complete.
- Develop, produce, and distribute regular TA performance and activity reports, including pipeline analytics, time-to-fill metrics, and placement trends.
- Identify opportunities for system and process improvement, automation, and enhanced reporting accuracy.
- Ensure all TA activities and documentation meet internal standards and client compliance requirements.
- Maintain awareness of client-specific contractual obligations, including documentation, candidate ownership, and sub-vendor participation rules.
- Support company adherence to EEO, privacy, and data protection standards.
- Coordinate with leadership to maintain updated procedures and consistent practices across the TA team.
- Collaborate with Senior Sales Executives to ensure account alignment and operational support for shared goals.
- Participate in client and partner introductions to clarify roles and ensure continuity of communication.
- Work closely with the Talent Acquisition Director to implement strategic initiatives that increase operational efficiency and placement performance.
- Assist with training and mentorship of Talent Acquisition Specialists or junior staff as directed.
- Serve as a primary point of contact for assigned consultants to ensure consistent communication and support throughout their engagement.
- Conduct regular check-ins with active consultants to monitor satisfaction, address issues, and identify potential retention risks.
- Coordinate with Sales, TA leadership, Fiscal, and HR to resolve consultant concerns related to assignments, timesheets, billing, or client feedback.
- Work closely with HR to facilitate onboarding and offboarding processes, ensuring consultants receive all necessary documentation, system access, and orientation materials.
- Track assignment end dates and extensions, proactively communicating upcoming changes to both consultants and account teams.
- Leverage consultant relationships to identify potential new opportunities, referrals, or account expansion leads.
- Maintain accurate consultant records within the ATS and/or ERP to ensure visibility across TA and Sales operations.
- Perform limited recruiting functions when operationally necessary or requested by the Talent Acquisition Director.
- Maintain readiness to support urgent or specialized client needs through direct candidate sourcing or screening.
- Recruiting is a secondary and discretionary responsibility of this position.
Education & Experience:
- Bachelor’s degree in Business Administration, Human Resources, or a related field (preferred).
- 2+ years of experience in business development, sales, talent acquisition operations, recruiting administration, or HR systems management.
- Demonstrated experience administering an ATS or similar type of systems (e.g., JazzHR, Bullhorn, or equivalent).
- Experience in IT staffing or professional services preferred.
- Strong organizational, analytical, and problem-solving skills.
- Proficiency in managing and interpreting recruiting data and metrics.
- Excellent written and verbal communication skills.
- Proven ability to work collaboratively in cross-functional environments.
- Attention to detail and high degree of accuracy in systems and documentation.
- Advanced proficiency with Microsoft Excel, PowerPoint, and data visualization tools.
- Ensure accurate and timely ATS data entry, reporting, and maintenance.
- Maintain seamless coordination between Sales and TA operations.
- Produce high-quality reports and operational insights that inform management decisions.
- Support company goals to increase monthly placements and improve operational efficiency through enhanced processes and collaboration.
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