Student Success Support Coach

Salary: $47,453.00 Annually

Job Number: E2026-0057

Job Summary

The Student Success Support Coach is a temporary, nine-month, grant-funded position that reports to the Director for Academic Retention and Success Initiatives. The Coach is responsible for assisting with providing support for programs and services to promote retention efforts of the university and enhance the educational experiences of all students. The Coach will help maintain an atmosphere open to meeting the reasonable expectations of students and ensure high quality programs and services. These programs and services will be delivered in a professional manner and in concert with State System and Kutztown University ethical standards.

Direct Student Support
* Meet individually and in small groups with students to provide guidance on academic success strategies, including time management, organization, study skills, and goal setting.
* Assist students in developing realistic academic and personal goals and identifying steps to achieve them.
* Provide encouragement and accountability through regular check-ins and follow-up communication.

Outreach and Early Intervention
* Conduct outreach to students identified through the University's early-alert/retention system or other referral processes.
* Respond to assigned student cases and tracking items by initiating contact and encouraging engagement with support services.
* Monitor student participation and follow up as needed to promote continued engagement.

Academic Support and Resource Connection
* Provide general guidance on academic expectations, institutional policies, and available support services.
* Refer students to appropriate campus resources, including advising, tutoring, financial aid, and counseling.
* Reinforce information provided by academic advisors and other university staff.

Program Support
* Assist with the implementation of student success initiatives (e.g., KU Summer Reboot, KU Succeed) by supporting outreach, communication, and student engagement efforts.

Minimum Qualifications

• Bachelor's degree from an accredited college or university
• Experience in student support, customer service, or a related field
• Strong interpersonal and communication skills
• Ability to work effectively with diverse student populations

Preferred Qualifications

• Experience in higher education or student services
• Direct experience with retention initiatives
• Student coaching/advising in higher education
• Familiarity with student success or early-alert systems (e.g., Starfish)
• Experience supporting students in academic skill development

Supplemental Information

Applications & resumes will be accepted until the position is filled, however; to ensure full consideration, application materials should be received no later than the end of day on May 12, 2026.

The starting salary for this position is $47,453, based on the SCUPA Collective Bargaining Agreement.

This position may be eligible for a flexible hybrid work arrangement, permitting a combination of on-site and remote work, subject to applicable organizational policies, operational requirements, and supervisory approval.

All applications for this position must be submitted via our online application/resume system ONLY. Please do not fax, mail, or e-mail any documentation.

A successful interview, reference checks, background clearances (PA Criminal, Child Abuse Clearance & FBI Clearance), and demonstration of ability are requisite qualifications for all positions.

The University is very interested in hiring employees who have had extensive experience with diverse populations.

Non-Discrimination Statement
Kutztown University does not discriminate in employment or educational opportunities on the basis of sex, race, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity, or veteran status. To discuss a complaint of discrimination, please contact the Office of Social Equity, Old Main A-Wing, Room 02, by phone at 610-683-4700 or by e-mail at [email protected] . Pursuant to Title IX of the Education Amendments of 1972, Kutztown University does not discriminate on the basis of sex and prohibits sex discrimination in any education program or activity that it operates, including admissions and employment. Any inquiries regarding the application of Title IX at Kutztown University may be made to Bradley Davis, the University's Title IX Coordinator, located in Old Main A-Wing, Room 01, by phone at 610-683-4782 or by email at [email protected] , or the Office for Civil Rights located in the Lyndon Baines Johnson Department of Education Bldg., 400 Maryland Avenue, SW, Washington, DC 20202-1100, by phone at 800-421-3481 (TDD: 800-877-8339), by fax at 202-453-6012, or by e-mail at [email protected] . Kutztown University's Sexual Misconduct, Anti-Discrimination, and Anti-Harassment policies can be found in The Key student handbook or online at .

Notice of availability of the Annual Security Report and Annual Fire Safety Report
The Annual Security Report and the Annual Fire Safety Report, containing policy statements, crime and fire statistics for Kutztown University, is available online . You may also request a physical copy by emailing the KU Clery Compliance Coordinator at [email protected] .