Social Media Specialist
Job Description
Job Description
We are seeking a motivated and detail-oriented Marketplace & Customer Support Specialist to manage our online sales presence, execute email marketing campaigns, and provide exceptional customer service. This role is ideal for someone who is organized, tech-savvy, and enjoys interacting with customers while helping grow our business.
Facebook Marketplace Management
- Create, edit, and maintain product listings on Facebook Marketplace.
- Respond promptly to inquiries from potential buyers.
- Coordinate order details, pickup schedules, and delivery arrangements.
- Monitor listing performance and recommend improvements to increase sales.
- Ensure all listings are accurate, professional, and up to date.
Email Marketing & Communications
- Create and send email blast campaigns to customers and prospects.
- Maintain and update customer email databases.
- Track campaign performance metrics such as open rates and click-through rates.
- Assist in developing promotional content and marketing messages.
- Help identify opportunities to increase customer engagement and retention.
Customer Service & Support
- Answer customer questions via phone, email, chat, and social media.
- Maintain a professional and positive customer experience.
- Work with customers to negotiate buying and selling of merchandise.
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