Technical Service Representative (Cranberry Township)

Technical Service Representative

Company Overview

Our client is a globally connected manufacturer of highly specialized industrial machinery and engineered systems. With a strong reputation for technical innovation and customized solutions, the company supports a diverse customer base across North America and internationally. Their U.S. operations serve as a key hub for service, support, and application expertise, backed by a broader international network. As the organization continues to grow and expand its market presence, it is investing in its technical service team to support increasing demand and long-term scalability

Position Summary

Our client is seeking a Technical Service Representative to provide hands-on machinery repair, troubleshooting, and technical support for customers across the U.S. This role combines on-site work at the company’s Cranberry Township, PA facility with field service travel to customer locations. The position is primarily mechanical in nature, with exposure to electrical systems and basic PLC troubleshooting.

Key Responsibilities

• Respond to customer inquiries via phone, online platforms, and in person.
• Troubleshoot mechanical and basic electrical issues, guiding customers on proper equipment use.
• Diagnose and resolve equipment performance problems in both shop and field environments.
• Perform field service work, including new equipment installation, start-up, and repairs.
• Handle requests for replacement of defective parts.
• Collaborate with engineers and programmers to identify system issues and ensure fixes are implemented and tested.
• Execute basic PLC-related troubleshooting and implement simple command-line or software adjustments when needed (with remote guidance if applicable).
• Complete and maintain detailed service reports, documentation, and records.
• Assist with final testing of new equipment to ensure compliance with quality standards.
• Maintain professional and customer-focused communication at all times.

Work Structure & Travel

• Primary work location is on-site in Cranberry Township, PA (Monday–Friday) when not traveling.
• Frequent travel to customer sites is required:
• Approximately 40–45% travel (up to ~110 days/year) depending on workload.
• Travel is primarily within the Eastern U.S., with concentration in the Midwest, South Carolina, and Georgia .
• Occasional international travel may be required.
• Typical travel duration is up to two weeks at a time, with occasional longer assignments.

Qualifications

• Strong mechanical aptitude with hands-on experience in machinery repair, maintenance, or field service.
• Working knowledge of electrical systems (preferred).
• Experience or exposure to PLC troubleshooting (Allen Bradley or Siemens strongly preferred).
• Ability to follow technical instructions and implement basic software or control system adjustments.
• Comfortable working independently in the field and managing customer interactions.
• Willingness and ability to travel frequently, including occasional international travel.
• Strong communication skills and customer-facing professionalism.

Preferred / Nice-to-Have

• Experience with industrial machinery, automation, or process equipment .
• Background in plastics, polyurethane systems, or similar specialized equipment (highly desirable but not required).
• Prior OEM field service experience.

Training & Development

• Due to the specialized nature of the equipment, new hires without direct industry experience will require several months of on-site training before working independently.
• Candidates with highly relevant or niche experience may have the opportunity for increased flexibility or remote-based work .

Core Competencies

• Strong troubleshooting and problem-solving skills (mechanical and electrical systems).
• Logical and deductive reasoning for diagnosing cause-and-effect issues.
• Ability to document work clearly through written reports.
• Self-motivated with the ability to work independently in field environments.

Physical Requirements

• Ability to lift up to 50 lbs.
• Frequent bending, stooping, and climbing (including ladders).