Customer Care Manager - State Farm Agent Team Member
Job Description
Job Description
Benefits:
- 401(k)
- Bonus based on performance
- Competitive salary
- Health insurance
- Opportunity for advancement
- Paid time off
Full-Time | In-Office
Locations: 19053 & 19002 (Philadelphia Suburbs) Lead Service. Drive Retention. Produce Results. The Eldion Pajollari Agency is hiring a Customer Care Manager who delivers exceptional service while driving retention, cross-sales, and account growth. This role is service-centered but production-accountable. You will lead daily service operations while identifying in-book sales opportunities and ensuring coverage conversations translate into measurable growth. This is not a passive administrative role. We are looking for a proactive professional who understands that strong service builds trust and trust drives revenue. What Youll Do
- Oversee daily customer service activity across the office
- Handle complex service issues while identifying coverage gaps
- Conduct policy reviews and proactively recommend additional protection
- Drive retention and cross-sell activity within the existing book
- Track service metrics and production results
- Support outreach initiatives that generate referral opportunities
- Maintain compliance with agency and Pennsylvania regulatory standards
- Collaborate with leadership to meet office growth goals
- Strong service leadership mindset with sales accountability
- Confident pivoting from service conversations to coverage recommendations
- Organized, detail-oriented, and production-aware
- Comfortable tracking performance metrics
- Strong communication and relationship-building skills
- Prior insurance or customer service management experience preferred
- Base salary plus commission and performance bonuses
- Earning potential tied to retention and cross-sale production
- Ongoing professional development
- Opportunity to grow within a multi-location agency
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