Operations Manager

Job Description

Job Description

Job Title: Operations Manager

Location: Fairview, PA
Workplace Type: On-site
Job Type: Full-time

About the Role

We are seeking an experienced and highly organized Operations Manager to oversee daily operations at our Fairview, PA facility. In this role, you will be responsible for managing all aspects of yard operations, body shop performance, inventory flow, and customer service to ensure smooth, efficient, and high-quality operations.

The Operations Manager will play a key leadership role, setting performance goals for teams across Body Shop, Inventory, Security, and Custodial departments while ensuring operational excellence, safety compliance, and customer satisfaction. This position reports directly to the General Manager and works closely with the Transportation and Office teams to deliver consistent results and process improvements.

Key Responsibilities

Daily Operations

• Coordinate with the Transportation Manager to plan for projected vehicle volumes and operational needs.

• Plan, schedule, and balance workflow across the body shop, mechanics, and reconditioning teams .

• Ensure Condition Reports are completed accurately and on time.

• Oversee vehicle flow-ensuring cars are pulled, registered, stored, and photographed correctly and efficiently.

• Monitor and maintain high standards for vehicle presentation and yard organization .

• Prepare and submit daily operational reports to upper management.

Weekly Operations

• Lead and coordinate auction planning to ensure smooth and timely execution.

• Work with administrative staff to ensure all condition reports and vehicle statuses are up to date.

• Manage and resolve arbitrations related to condition reports or customer concerns promptly and professionally.

Business & Staff Management

• Hire, lead, train, and develop operational staff across multiple departments.

• Foster collaboration between body shop, registration, and transportation teams for lean, efficient operations.

• Manage inventory flow , ensuring timely intake and exit processes.

• Communicate with sellers and buyers to meet service expectations and resolve issues effectively.

• Oversee purchasing, invoice processing, and vendor payments to ensure operational continuity.

• Maintain facility cleanliness, yard organization, and safety compliance .

• Develop and implement EHS (Environmental, Health, and Safety) training programs aligned with OSHA and company standards.

Technical & Industry Expertise

• Apply strong knowledge of NAAA (National Auto Auction Association) arbitration rules to resolve disputes and maintain compliance.

• Assist with vehicle inspections and condition reports to ensure accuracy and value optimization.

• Utilize mechanical background to support technical assessments and reconditioning quality control.

• Ensure compliance with OSHA, waste management, and environmental safety standards .

• Demonstrate strong negotiation and conflict-resolution skills in arbitration and customer interactions.

Qualifications

Required:

• Minimum 5 years of experience in an Automotive Repair Shop , Auction Operations , or a related field.

• Minimum 2 years of leadership or supervisory experience managing cross-functional teams.

• Strong understanding of NAAA arbitration rules , vehicle reconditioning processes, and yard management operations.

• Working knowledge of OSHA compliance , safety practices , and waste management .

Preferred:

• Experience as a claims adjuster or in automotive claims management.

• Strong communication, organizational, and problem-solving skills.

• Proven ability to manage multiple operational functions in a fast-paced environment.

Compensation & Benefits

• Pay Range: $60,000 - $80,000 per year (based on experience)

• Performance-based incentives and bonuses

• Comprehensive benefits package , including:

  • Health, dental, and vision insurance

  • Paid time off and holidays

  • Cell phone allowance

  • Car allowance

  • Employee discounts on Hyundai/Kia vehicle purchases

• Opportunities for career growth and professional development

Work Environment

This is a hands-on, on-site leadership role based in Fairview, PA. The ideal candidate thrives in a dynamic operational environment, leads by example, and ensures every process-from vehicle intake to delivery-is executed efficiently, safely, and with a customer-first mindset.

Company Description

W3Global was established in 2006 in Fremont, CA with a vision: simplify the recruiting process and develop an industry-disrupting platform to connect candidates with clients. Our cutting-edge Applicant Tracking System enables us to find the right person for the right job, creating value for job seekers and employers. While W3Global initially focused on IT staffing, we have expanded the business to serve many other industries, including accounting and finance, legal, engineering, human resources, government and more.

We’re proud of the investments we’ve made in our team, having grown from four to 1000 employees and evolving into one of the leading recruitment and staffing solution providers in the industry. Our recruiters and account managers are passionate about connecting qualified professionals with the right positions in small, medium, and large companies.

Our Services
W3Global understands the natural ups and downs of an organization’s staffing needs. We are continuously adapting to industry and economic changes to find the right candidates.

We specialize in placing permanent, direct, contract, and temporary positions for companies of any size. Our recruiting services include sourcing, recruiting, screening, interview management, salary negotiations, training, and onboarding.

We are committed to helping organizations redefine their recruitment process by delivering our SaaS-based proprietary application tracking system software.

Our Expertise
W3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs.

As a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.

Company Description

W3Global was established in 2006 in Fremont, CA with a vision: simplify the recruiting process and develop an industry-disrupting platform to connect candidates with clients. Our cutting-edge Applicant Tracking System enables us to find the right person for the right job, creating value for job seekers and employers. While W3Global initially focused on IT staffing, we have expanded the business to serve many other industries, including accounting and finance, legal, engineering, human resources, government and more.\r\n\r\nWe’re proud of the investments we’ve made in our team, having grown from four to 1000 employees and evolving into one of the leading recruitment and staffing solution providers in the industry. Our recruiters and account managers are passionate about connecting qualified professionals with the right positions in small, medium, and large companies.\r\n\r\nOur Services\r\nW3Global understands the natural ups and downs of an organization’s staffing needs. We are continuously adapting to industry and economic changes to find the right candidates.\r\n\r\nWe specialize in placing permanent, direct, contract, and temporary positions for companies of any size. Our recruiting services include sourcing, recruiting, screening, interview management, salary negotiations, training, and onboarding.\r\n\r\nWe are committed to helping organizations redefine their recruitment process by delivering our SaaS-based proprietary application tracking system software.\r\n\r\nOur Expertise\r\nW3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs.\r\n\r\nAs a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.