Senior Consultant - MedTech Clinical Operations

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry , committed to making a positive impact on its customers, employees, and communities.

The Role

Veeva Systems is looking for consultants with system implementation experience and a passion for helping customers optimize their Clinical Operations data and document management processes.

Veeva’s Clinical Suite is the only unified suite of applications (eTMF, CTMS, Payments, Site Connect, Study Training) for clinical trial management from site selection to study archival, completely adapted for Medical Device, Research Organizations, and Diagnostics Companies of all sizes.

As a member of our Professional Services team, you will be responsible for understanding our customer’s current business processes and shaping future state vision, identifying and incorporating clinical needs, translating requirements into solution design, and defining global strategies to deploy our cloud-based solution across the enterprise.

Opportunities are available within the United States for this role, which is a remote position with a preference for Eastern or Central Time Zone. If a candidate is near an airport and able to meet travel requirements, there is no work location requirement. Qualified U.S.-based candidates are encouraged to apply.

What You'll Do

• Lead MedTech customers through their clinical transformation via the implementation of Veeva Clinical applications
• Partner with customer SMEs and business leaders to analyze, develop, and implement Clinical Operations processes that solve business problems and support business needs with the Veeva Clinical (eTMF, CTMS, Payments, Site Connect, Study Training)
• Analyze and document current state business processes, identifying pain points and gaps in process or system functionality as areas of opportunity
• Define roll-out strategies for deployment of Veeva Clinical across global teams
• Serve as the primary customer liaison managing communication between project team, customer, and other internal stakeholders
• Represent Professional Services across multiple engagements and workstreams (e.g., solution design and configuration, data migration, systems integration, etc.)
• Mentor project team and junior consultants in the Professional Services organization

Requirements

• 8+ years of experience implementing clinical systems and processes e.g. Clinical Trial Management systems, Investigator portals and study training solutions, optimizing business processes to create global efficiencies
• Working knowledge of life sciences compliance, clinical trial operations, day in the life business processes
• Ability to quickly understand business use cases and opportunities for change, to create corresponding process and business improvements ensuring that they align with Veeva Clinical best practices
• Experience implementing software systems with the ability to comprehend and translate business requirements and create corresponding solutions designs
• Proven expertise in customer leadership and mentoring of team member
• Demonstrated work history in stakeholder management, critical thinking skills, ability to conduct complex and technical communications in a wide variety of settings and audiences, and the determination to see customer success with solution implementation
• Ability to travel up to 50%

Nice to Have

• Direct experience with systems such as Oracle Siebel, goBalto, BioClinica CTMS, Medidata Rave CTMS/Strategic Monitoring, Parexel IMPACT, Bio-Optronics Clinical Conductor, PhlexEView, Trial Interactive, DrugDev Site Selection and Payments, WingSpan eTMF and SiteZONE, Complion, Florence eBinders, Forte Oncore and eReg, Veeva Vault, NextDocs, Documentum, SharePoint, other clinical technologies
• Consulting experience, working with a major software vendor or process management consulting group
• Consulting experience
• Life Science, computer science, biochemical and mechanical engineers or related degree
• SaaS/Cloud experience

Perks & Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program

Compensation

• Base pay: $80,000 - $200,000
• The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

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Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [email protected] .