Scheduler

Job Description

Job Description

Job Summary
This is an office-based customer service and scheduling position in the transportation/logistics sector. The role focuses on contacting customers to schedule deliveries, managing orders through systems and Excel reports, and resolving discrepancies . It requires strong communication and organizational skills in a primarily sedentary environment with no extensive physical demands or warehouse work.

Key Responsibilities

• Contact customers via email and phone to schedule available orders using Excel reports and internal scheduling systems
• Research and resolve discrepancies between scheduled and non-scheduled orders
• Work with inventory control and other functional areas to ensure timely and accurate delivery of equipment to customers
• Coordinate installations with sales or account managers
• Use database and spreadsheet tools to analyze data and process workflows
• Pre-call customers to arrange deliveries, pick-ups, and relocations
• Print and review Ad Hoc Reports; print Bills of Lading (BOLs)
• Update delivery systems with scheduled dates and notes
• Send delivery notifications to Order Processing
• Update Oracle DFF notes, CC notes, and Zoom Screen
• Create manual orders in the delivery system when required
• Schedule orders in staging to meet cycle time requirements
• Perform other duties as assigned

Requirements

• High school diploma or equivalent
• Minimum one year of customer service experience (call center or office environment preferred)
• Proficiency in Microsoft Office, databases, and spreadsheets (strong Excel and data entry skills required)
• Adequate reading, math, and legible writing skills
• Strong customer presentation and communication skills
• Ability to interpret, comprehend, and apply complex materials, data, and instructions
• Teamwork attitude and ability to interact professionally at all levels internally and externally

Preferred Experience

• Customer service background in a call center or transportation/logistics industry
• Office or call center experience (warehouse, forklift, or heavy physical labor experience is not suitable for this role)

Required Skills

• Excellent phone etiquette
• Strong problem-solving and critical thinking abilities
• Effective communication skills
• Time management and organizational efficiency
• High attention to detail
• Proactive follow-up skills

Work Environment & Physical Demands

• Office setting with adequate lighting, ventilation, and normal temperature/noise levels
• Primarily sedentary work with minimal physical effort
• Occasional walking, standing, bending, reaching, or lifting/carrying items under 10 lbs.
• Moderate dexterity required (keyboard use, calculator, eye/hand coordination)

Company Description

Software Galaxy Systems, LLC (SGS) is an award-winning Contingent Workforce Services firm providing a broad range of integrated suite of services through a global delivery platform. SGS brings innovative talent management strategies to empower its clients to stay focused on growth of their core competencies. SGS has developed a comprehensive process-oriented methodology to manage high-volume contingent labor, payroll services and SOW’s for today’s competitive landscape.

SGS is proud of the partnerships it has built with its clients, MSP’s, and employees which has allowed it to deliver unparalleled service to its wide-ranging customer base. SGS is a certified minority owned enterprise that provides innovative yet practical solutions, from concept through execution. We combine technology with strategy and aim to deliver results today that endure tomorrow. SGS’ client centric approach delivers unparalleled value with vastly responsive, streamlined and highly process oriented workforce solutions.

SGS has been awarded and acknowledged by leading MSP’s (i.e., KellyOCG, TAPFIN, Guidant Global, etc.) for its exemplary performance in the contingent workforce space.

Company Description

Software Galaxy Systems, LLC (SGS) is an award-winning Contingent Workforce Services firm providing a broad range of integrated suite of services through a global delivery platform. SGS brings innovative talent management strategies to empower its clients to stay focused on growth of their core competencies. SGS has developed a comprehensive process-oriented methodology to manage high-volume contingent labor, payroll services and SOW’s for today’s competitive landscape.\r\n\r\nSGS is proud of the partnerships it has built with its clients, MSP’s, and employees which has allowed it to deliver unparalleled service to its wide-ranging customer base. SGS is a certified minority owned enterprise that provides innovative yet practical solutions, from concept through execution. We combine technology with strategy and aim to deliver results today that endure tomorrow. SGS’ client centric approach delivers unparalleled value with vastly responsive, streamlined and highly process oriented workforce solutions.\r\n\r\nSGS has been awarded and acknowledged by leading MSP’s (i.e., KellyOCG, TAPFIN, Guidant Global, etc.) for its exemplary performance in the contingent workforce space.