Pet Resort Guest Service Representative

K9 Resorts of Audubon
Norristown, PA

Job Description

Job Description

Benefits:

  • Employee discounts
  • Flexible schedule
  • Free food & snacks
  • Free uniforms
Customer Service Associate

The Customer Service Representative is responsible for providing every client with a wow experience. As a CSR, you are the face of the company. The CSRs purpose is to make every person and dog that walks in feel comfortable, confident, and like a VIP. They are also entrusted to ensure the mission and values are protected and upheld.

Essential Job Functions:

  • Fluent in Microsoft Office and well-versed in computer usage
  • Willing/able to learn new computer programs easily
  • Very customer service-oriented
  • Able to use down time effectively
  • Greets all customers coming into the building
  • Performs Check In/Check Out and reservation procedures in the POS system
  • Accepts payment from customers
  • Takes custody of pets and makes sure they are properly placed in the building
  • Answers telephone inquiries
  • Works closely with owner in charge to handle small office tasks
  • Provides tours of the facility to potential customers when necessary
  • Responsible for feeding and medicating of all dogs
  • Provides personal playtimes for dogs when such a service is requested
  • Takes dogs outside for elimination breaks
  • Performs body checks on to search for pre-existing conditions and/or injuries
  • Has the ability to perform the following tasks at the request of the General Manager/Owner
  • Sanitation of all boarding and daycare accommodations
  • Monitoring Daycare
  • Bathing
QUALIFICATIONS:

Job Requirements:

  • Must complete K9 Resorts Certification Program for a Customer Service Representative
  • Customer service-oriented
  • Minimum 18 years of age
Education and Experience:

  • High School diploma or equivalent
  • Previous experience is preferred but not required
  • Some weekend and holiday hours are required
Technical Skills:

  • Computer skills including knowledge of Microsoft Windows.
  • Proficient written and spoken communication skills.
Personal Characteristics:

  • Must be able to communicate with all types of people, remain calm, mediate and problem solve
  • Must be of moral and ethical character
  • High level of emotional intelligence
  • Salesmanship personality and comfort
  • Ability to multitask
  • Strong ability to adapt to change and support company directives
  • A Can-Do - It is my job attitude
  • Outgoing, positive, enthusiastic personality
  • Must demonstrate a love for dogs
  • Well-organized and efficient
Job Type: Full-time

Expected hours: 40 per week

Posted 2025-11-06

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