CSR

Job Description

Job Description

Job description

Animal Hospital of Dauphin County is an AAHA Accredited Hospital Seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities:

• Handle customer inquiries and complaints
• Provide information about the Veterinary products and services we provide
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

Qualifications:

• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Basic Veterinary Terminology

Schedule is : Five shifts mix of 730-3 and 130-9. One Saturday shift/month required from 8:30am-6:00pm.

$15-$15.50/hr Compensation based on experience.

The Animal Hospital of Dauphin County has been caring for pets in the greater Harrisburg and Hershey communities since 1962. We started out in a small, three-bedroom house (now home to our business offices). After several expansions, we now work in a 6,000 square-foot, fully equipped animal hospital. We focus on prevention and early detection of diseases, which allows for more effective treatment and a longer life for the pets that we care for. We update our testing methods and treatments through continuing education and by consulting with specialists in many disciplines.

Job Type: Part-time

Pay: $15.00 - $15.50 per hour

Benefits:

• Employee discount

Schedule:

• Evening shift
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Veterinary: 1 year (Preferred)
• Customer service: 1 year (Required)

Ability to Relocate:

• Harrisburg, PA 17112: Relocate before starting work (Required)

Work Location: In person