Manager digital sales customer experience

What's the job?-

The Manager of Digital Sales Enablement & Customer Experience will lead the strategy, execution, and continuous improvement of digital tools and training programs that support IPG's commercial sales force and external customers. In this role, you will drive adoption and optimization of platforms such as Showpad, Ingage, the Assembly Specification Tool, and the Submittal Tool. The ideal candidate will blend digital fluency with a passion for customer-centric innovation, training, and cross-functional collaboration. This position is designed for a future people leader with a strong foundation in B2B engagement, telecommunications, and product development.-

• Lead implementation and enhancement of digital sales tools. Partner with product managers, IT, and commercial teams. Track KPIs and ROI.-

• Develop and execute digital strategies to improve customer journey. Align cross-functional teams. -

• Use voice-of-customer insights.-

• Design and deliver training programs. Create scalable onboarding content. Facilitate workshops.-

• Collaborate with vendors and internal stakeholders. Act as liaison between IPG, IT, and marketing.-

• Lead digital initiatives. Manage timelines, budgets, and communications. Champion change management-

What do you bring?-

• Bachelor's Degree in Marketing, Business, Digital Strategy, or related field is preferred. -

• Minimum of high school diploma or GED is required.-

• Five years of digital marketing, sales enablement, or customer experience is required.-

• Ability to translate customer needs into digital strategies is preferred.-

• Excellent computer skills / applications usage such as PowerPoint, Word, Excel is required-

• Proficiency in digital platforms (Showpad, Ingage, Salesforce, CRM) is preferred.-

• Experience in telecommunications, B2B, or product management is a plus.-

• Strong leadership and communication skills required.-

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What are our perks?-

We provide unique options to fit your unique lives! Our Total Rewards Program is customizable to accommodate your needs. Our menu of flexible options includes, but is not limited to:-

• Excellent healthcare options: Medical, vision, prescription & dental-

• Family Focus & Balance: Parental leave, paid time-off and Employee Assistance Program-

• Financial Security: Competitive 401(k), Company-funded Retirement Accumulation Plan and Employee Stock Purchase Program (PEG)-

• Tuition Reimbursement: Continuing education for every season of your career-

• Pet Insurance options: Insurance plan & prescription discount program for your furry friends-

• Employee Recognition Programs-

• PerkSpot: Our exclusive one-stop online discount marketplace -

• LiveWell: Rewarding you for living a healthy lifestyle-

Saint-Gobain aims to deliver a comprehensive Total Rewards package to support our employees' wellbeing and help improve daily life for themselves and their families. We believe in the importance of pay transparency in what we offer potential candidates. Provided is the national pay range for this position which is $89,500 to $138,500 per year. However, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.-

In addition to base salary, this position is eligible for an annual bonus. The targeted bonus amount is 12% of base salary based on company and individual performance measures. The Total Target Cash range (base pay and annual bonus) for this position, is $100,200 to $155,100. Bonus payments are part of variable compensation and by nature can vary based on company and individual performance and is not a guarantee.?-

Why work for us? -

At Saint-Gobain, our employees have pride in belonging to an organization whose culture is made up of these core values: Trust, Empowerment, & Collaboration. Our company encourages diversity and inclusion in all its forms while our products make the world a more beautiful, safer, and sustainable home ( .-

Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.

This position is subject to export controls under the International Traffic in Arms Regulations (ITAR). Qualified applicants for the position must meet the ITAR definition of "U.S. Person" at 22 C.F.R. 120.15 as a: U.S. citizen, U.S. national, lawful permanent resident, or otherwise a protected individual (including for example refugees and asylees).

Applicants for roles based in Washington state or remote roles that would be worked from Washington state are encouraged to direct any concerns regarding the state's Pay Transparency laws to the SGNA HR Compliance team at SGNA HR [email protected] .