Healthcare Call Center Representative
Job Overview:
Contemporary Staffing Solutions is seeking a Healthcare Call Center Representative to join our client to deliver clear, compassionate phone support to individuals seeking assistance with healthcare-related questions. This role focuses on helping callers navigate benefits information, resolve concerns, and access resources efficiently. You will contribute to a service-driven environment by maintaining accuracy, professionalism, and schedule reliability. This position is onsite for training and transitions to remote work, with the expectation of onsite attendance when required. This is a contract-to-hire opportunity based in the Greater Philadelphia area.
Compensation:
$21.95/hour
Work Schedule:
Call center operates 7 days/week, 24-hours a day
Key Responsibilities of the Healthcare Call Center Representative:
- Provide high-volume phone support by answering a wide range of questions related to benefits, identification cards, and general account information.
- Manage inquiries by researching information within internal systems and routing more complex issues to specialized teams when necessary.
- Maintain accuracy and professionalism while documenting caller interactions and following all service and quality expectations.
- Meet performance and attendance standards, including system log-in requirements, break schedules, and participation in coaching or feedback sessions.
- Ensure compliance with confidentiality standards, including maintaining a secure, HIPAA-compliant workspace when remote.
Qualifications and Skills for the Healthcare Call Center Representative:
- Prior customer service experience, preferably in a phone-based or fast-paced environment.
- Experience in healthcare support or working with medical or insurance systems is beneficial.
- Strong computer literacy with the ability to navigate multiple programs and learn new tools quickly.
- Excellent communication skills, including empathy, patience, active listening, and the ability to guide callers professionally.
- Reliable, adaptable, and receptive to coaching and performance feedback.
Why Join Us?
This opportunity allows you to build valuable experience in healthcare support while working with a team committed to training and development. You’ll gain exposure to specialized systems and service best practices, with the potential to transition into a long-term role. CSS is here to support your success every step of the way.About Us:
Contemporary Staffing Solutions (CSS) is a trusted leader in providing contract, temporary, temp-to-hire, and direct hire staffing solutions. With decades of experience, we’ve grown from a staffing agency to a nationwide provider of workforce management solutions. Our niche recruitment expertise spans Accounting & Finance, Call Center & Office Support, Human Resources, Sales & Marketing, and Information Technology. Explore more about CSS and how we connect great talent with exceptional opportunities by visiting www.ContemporaryStaffing.com.Recommended Jobs
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