Income Maintenance Caseworker - Clearfield Processing Center

Reference #: 5274715

Salary

$51,971.00 - $79,062.00 Annually

Location

Clearfield County, PA

Job Type

Civil Service Permanent Full-Time

Job Number

CS-2026-45542-44720

Department

Department of Human Services

Division

HS OIM Clearfield PC

Opening Date

03/19/2026

Closing Date

4/1/2026 11:59 PM Eastern

Job Code

44720

Position Number

00021548

Union

SEIU Local 668

Bargaining Unit

F4

Pay Group

ST06

Bureau / Division Code

00210617

Bureau / Division

Office of Income Maintenance / Clearfield Processing Center

Worksite Address

1025 Leonard Street

City

Clearfield, Pennsylvania

Zip Code

16830

Contact Name

Kate Christopher

Contact Email

[email protected]

THE POSITION

If you are looking for a great opportunity to utilize your experience in social services and make a difference in someone's life when they need a helping hand, we have the position for you! As an Income Maintenance Caseworker in a Processing Center, you will be responsible for answering customer phone calls and assisting with case inquiries, case maintenance, and eligibility determination, communicating on a continuous basis with customers and other members of the public. Do not miss out on this chance to make a difference - apply now and take the first step towards a rewarding career!

Watch this videoto see how you can make a difference!

DESCRIPTION OF WORK

After attending an 8-week Income Maintenance Standard Training Program (IMSTP), you will be completing your job duties in an office setting environment. Key responsibilities of the position include answering customer phone calls and assisting with case inquiries, case maintenance, determining eligibility for financial assistance, Medicaid, SNAP, LIHEAP, nursing home care, and waivers, as well as any additional programs the department administers for applicants and recipients in accordance with state regulations. In order to accomplish these duties, you will interview customers over the phone; review, interpret, and correctly apply policy; data enter information into an automated eligibility determination system, as well as perform manual calculations; type clear and thorough case comments about client circumstances and changes. All work must be completed within deadlines in accordance with federal and state policy. In this role, it is essential to comply with regimented policies and procedures and stay current with major changes impacting knowledge and skill. These job duties are carried out under the general supervision of an Income Maintenance Casework Supervisor.

Additional details regarding the duties of this position may be found in the position description.

Work Schedule and Additional Information:

Full-time employment, 37.5 hours per week

Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch. Your schedule may change based on operational needs.

Overtime and travel as needed

Free parking

Work Conditions: Assigned duties are performed in a controlled office environment. In counties with District Offices, employees may be reassigned to different work sites due to operational needs. Reassignments will be made in compliance with contract language.

Telework: You may have the opportunity to work from home (telework) part-time. Specific details of the telework schedule will be discussed during the interview process. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Clearfield, PA. The ability to telework is subject to change at any time.

Salary: Selected candidates who are new to employment with the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $51,971.00 (before taxes).

You will receive further communication regardingthis position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

Four years of experience in interviewing or work requiring the analysis and interpretation of data; or

A bachelor's degree;or

Any equivalent combination of experience and training.

Applicants will be considered to have met the educational requirements once they are within 3 months of graduating with a qualifying degree.

Other Requirements:

You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.

Hiring preference for this vacancy may be given to candidates who live within Clearfield County. If no eligible candidates who live within Clearfield County apply for this position, candidates who reside in other counties may be considered.

You must be able to perform essential job functions.

Legal Requirements:

A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.

You must pass a background investigation.

This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment. Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to: a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification.

How to Apply:

Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

Failure to comply with the above application requirements may eliminate you from consideration for this position.

All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to and click on Veterans.

Telecommunications Relay Service (TRS):

711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

EXAMINATION