Forklift Operator

Founded and headquartered in the United States, Dayton Parts has for over a century supported the commercial vehicle market to boost driver uptime by combining the largest selection of parts with the deepest levels of service, engineering, and innovation. Today, we have more than 3,500 employees across 29 different locations, with a family of brands that also includes Dorman and SuperATV. Publicly traded under the stock ticker DORM, reaching a revenue of $2 billion in 2024.

Everyone who works at Dorman is called a Contributor. We need everyone, regardless of role and experience, to contribute to our success. That means everyone has a unique ability to make an impact on the business. We encourage all our Contributors to bring their authentic selves to work. The freedom to pursue new ideas, offer different perspectives, and grow in your career is fundamental to working at Dorman.

Job Summary

We are seeking a meticulous and dedicated Order Processor and Forklift Operator to join our team full-time. This role plays a critical part in ensuring the accurate and timely processing of customer orders, contributing directly to customer satisfaction and operational efficiency.

Primary Duties

• Accurately receive, review, and input customer orders into the company's order management system.
• Verify order details such as pricing, quantities, and product specifications to ensure compliance with company policies and customer requirements.
• Collaborate with inventory and warehouse teams to confirm product availability and coordinate timely dispatch.
• Communicate proactively with customers and internal departments regarding order status, discrepancies, or delays.
• Maintain detailed records of orders, adjustments, and customer communications to support smooth workflow and audit trails.
• Identify and escalate issues or irregularities impacting order fulfillment to management for prompt resolution.
• Contribute to continuous improvement efforts by providing feedback on order processing procedures and suggesting workflow optimizations.
• Ensure adherence to all company safety protocols and data privacy regulations while handling customer information.

Qualifications

• Strong attention to detail and accuracy in data entry and order verification.
• Excellent organizational and time management skills with the ability to handle multiple orders efficiently.
• Effective communication skills, both written and verbal, to interact with customers and internal teams professionally.
• Proficiency in standard office software applications and ability to quickly learn order management systems.
• Ability to work collaboratively in a team environment and adapt to changing priorities.
• Problem-solving skills to identify order issues and work towards timely resolutions.
• Commitment to maintaining confidentiality and safeguarding customer and company data.

Education / Experience

A high school diploma or equivalent is required. Previous experience in order processing, customer service, or a related administrative role is highly desirable. Training will be provided to enhance system proficiency and product knowledge.

Dorman Products is an equal opportunity employer; we value a combination of ideas, perspectives, and cultures at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. EEO/AA Employer M/F/D/V.