Medical Assistant

Medical Assistant

Premier Orthopaedics, in partnership with Philadelphia Hand to Shoulder, is seeking a dedicated and skilled Medical Assistant to join our team in West Chester, Kennett Square, West Grove, PA. As two of the region's most respected providers of orthopedic and upper extremity care, we offer a collaborative, patient-focused environment that prioritizes clinical excellence, innovation, and ongoing professional development.

Position Summary

The Medical Assistant/Clinical Assistant is responsible for assisting providers with patient care and acts as the coordinator of care for patients before, during, and after office visits. This role includes preparing patients for visits, documenting vitals, maintaining exam room standards, performing basic clinical procedures, assisting with wound care and casting, and ensuring effective communication between patients and providers across multiple locations. This is a full-time position with Monday through Friday hours.

Key Responsibilities

• Facilitate communication between patients and providers by collecting and sharing pertinent information and following provider directives.
• Prepare patients for visits, including rooming, obtaining vitals, reviewing intake paperwork, prepping materials, and accurately entering data into the EMR system.
• Assist with cast and soft goods application and removal, as well as suture and staple removal.
• Maintain exam room cleanliness and restock rooms at the end of each day.
• Monitor biohazard and sharps containers and replace as needed.
• Assist providers in preparing prescriptions and completing patient forms (work release, disability, FMLA, etc.).
• Retrieve and respond to voicemails within 24 business hours and document actions in the EMR system.
• Prepare patients' electronic charts and verify testing results prior to visits.
• Perform laboratory tests as needed.
• Maintain medical supply inventory and ensure proper maintenance of medical equipment.
• Scan clinical documents into the EMR system and print daily schedules.
• Ensure patients receive education regarding medical treatment and therapies.
• Create and promote a positive patient experience and maintain HIPAA compliance.
• Maintain a clean workspace and follow all practice/site-specific protocols.
• Perform other duties as assigned.

Qualifications

Education:

• High school diploma or GED required.
• Graduation from an accredited Medical Assistant training program preferred.

Licenses & Certifications:

• BLS certification preferred.

Experience:

• One to two years of experience in a medical or healthcare setting preferred, including patient-facing or front office responsibilities.
• Experience with office medical procedures, EMR systems, insurance verification, and managed care operations preferred.
• Experience working in fast-paced clinical environments while managing multiple priorities and meeting deadlines.
• Experience using medical software and computer systems with strong overall technical proficiency.
• Experience communicating effectively with patients, families, providers, and staff to support positive care experiences.
• Experience building collaborative working relationships with both internal and external stakeholders.
• Demonstrated experience maintaining accuracy, organization, and attention to detail in daily tasks.
• Experience working both independently and as part of a team to support clinical operations.
• Experience handling patient interactions with professionalism, empathy, and compassion.

Compensation & Benefits

• Comprehensive benefits package including medical, dental, and vision plans.
• 100% employer-paid life insurance.
• 401(k) with employer match.
• Benefits begin the first of the month following hire date (for full-time employees).
• Generous paid sick and vacation time.
• 7 paid holidays annually.
• Opportunities for growth and advancement.
• Employee referral reward program.

About Premier Orthopaedics & Philadelphia Hand to Shoulder

Premier Orthopaedics and Philadelphia Hand to Shoulder Center (PHSC) are leading providers of comprehensive musculoskeletal care throughout Pennsylvania, New Jersey, and Delaware. Premier Orthopaedics delivers expert treatment for orthopedic injuries, joint disease, interventional spine care, regenerative medicine, and comprehensive physical therapy services, supported by more than 150 providers across 50+ locations. Our facilities include state-of-the-art MRI centers, outpatient surgery centers, physical therapy clinics, and orthopedic urgent care centers to ensure timely access to high-quality, patient-focused care. Philadelphia Hand to Shoulder Center (PHSC), a division of Premier Orthopaedics, has been nationally recognized for more than 50 years for its specialized care of the hand, wrist, elbow, arm, and shoulder. Our fellowship-trained surgeons and certified Hand and Occupational Therapists collaborate to provide seamless carefrom diagnosis and treatment to post-operative and rehabilitative recovery. With 14 convenient locations across Pennsylvania and New Jersey, PHSC offers advanced, integrated care to restore function, mobility, and quality of life for patients with upper extremity conditions.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.