PT Visitor Services Associate (Seasonal)

May 2026 – September 7, 2026

15 – 20 hours per week

$15.45/hr.

Job Description

Our Visitor Services staff ensures guests have a positive and engaging experience at The Lancaster

Science Factory. Responsibilities include maintaining a clean and organized exhibit floor before

opening and throughout the day, providing excellent customer service in person and over the phone,

processing admissions and memberships, operating the retail point of sale system, and supporting

group visits and field trips. Duties also include light cleaning and organizational tasks as needed.

Seasonal Visitor Services Associate may also be trained in assisting with birthday parties and facilitating

hands-on STEM activities in the exhibit hall.

This position requires a flexible schedule, including weekends, evenings, and holidays, with a

schedule made about a month in advance.

Qualities and Qualifications

In addition to strong customer service skills, an ideal candidate would have prior experience with or a

strong willingness to learn the following:

• Visitor Service in a Museum, Attraction, or Tourism setting

• Clear and confident communicator. Able to enforce rules and safety guidelines

• Experience in a dynamic environment with children and families

• Point-of-Sale cash register systems

• Multi-line phone systems

• Excellent problem solving, teamwork, and interpersonal skills

Visitor Services staff members are also expected to learn about the various programs offered by The

Lancaster Science Factory. Training will be provided.

Physical Demands of the Job

These physical demands represent the physical requirements necessary for an employee to

successfully perform the essential functions of this job. Reasonable accommodation can be made to

enable people with disabilities to perform the described essential functions of the job.

• Regularly required to talk and hear.

• Frequently required to be standing/walking

• Frequent bending, kneeling, or stooping.

• Occasionally lifting to 50 pounds.

Child Abuse Clearance and Background Check Requirements

This position must hold Pennsylvania criminal and child abuse clearances. Employer assistance with

these clearances is available.

The Lancaster Science Factory is an equal-opportunity employer

To apply:

Send completed application and/or resume (cover letter

optional) to Jillian Bender, Director of Visitor Services,

[email protected]. Forms may also be filled out in person at The

Lancaster Science Factory during regular business hours.

About The Lancaster Science Factory

Founded in 2008, The Lancaster Science Factory’s non-profit

mission is to inspire curiosity, creativity, and confidence by

fostering an inclusive environment for hands-on STEM

exploration. We actively seek to make our facility and

educational programs accessible to all.