IT Tech 1

Job Description

Job Description

Overview:

Founded in 1946 in the city of Greensburg, PA, Scott Electric Company is one of the largest independent electrical distributors in the United States and has grown into a thriving business with storefront locations throughout Pennsylvania, Maryland, Ohio, and West Virginia. Opportunities exist for career-oriented individuals who are interested in successfully serving a customer base of electrical, mechanical, general contractors, industry, government agencies, municipalities, and retail hardware and building supply markets.

At Scott Electric Company, we’re committed to creating an inclusive workplace. We welcome all qualified applicants and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We value the diverse perspectives and talents each person brings and believe that our differences make us stronger.

All employees are subject to and must execute an Employment Agreement that includes a restrictive covenant (Non-Compete, Non-Disclosure).

Job Summary:

As the Technical Support Specialist I, you will be primarily responsible for providing Tier 1 helpdesk support assistance to users experiencing problems with IT supported hardware and software across Scott Electric and it’s subsidiaries, including exceptional customer service, advanced troubleshooting, problem determination and problem resolution. Reporting to the IT Director, this role provides technical support to end users across the organization, ensuring reliable operation of hardware, software, and IT systems. The ideal candidate is a strong problem solver, effective communicator, and collaborative team player with a passion for delivering excellent user experiences. This role troubleshoots issues to resolution with end user computing devices and productivity applications. Technical Support Specialists manage their workload through the IT Service Management software application including ownership of incidents, service requests, problems and change requests.

Responsibilities:

• Provide Service Desk support including taking and logging calls, working directly with end users to resolve problems in a friendly manner while tracking and documenting all work in an IT Service Management software application
• Load, configure and maintain Microsoft Windows operating system, Office 365 applications and Company specific software applications in a network environment
• Troubleshoot and maintain laptop computers (general familiarity with hardware components), virtual machines and deployment of various hardware equipment to employees
• Troubleshoot various computer problems including printing, software errors and hardware errors
• Maintain communications with end users during the problem resolution process
• Plan and participate in a wide variety of special projects
• Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases

Requirements:

• Associate degree and service desk experience supporting Microsoft Windows 10 & 11 desktop operating systems
• Strong customer service skills (communication, friendliness, patience, and follow-through)
• Ability to work in a team environment (strong verbal and written communication with team members, reporting regularly to management)
• Proficiency with Microsoft Office products (Word, Excel, Outlook, PowerPoint, Teams, etc.), Microsoft 365 Copilot and other AI tools
• Up to 10% travel
• Ability to work onsite

Preferred:

• Experience creating documentation of technical issues and solutions as well as writing technical knowledgebase articles
• Experience conducting end user training
• Technical certifications such as CompTia A+, Office 365 and Azure fundamentals
  

Must submit a background check and drug testing

Scott Electric offers a comprehensive benefits package, including:

• 401(k)
• 401(k) matching
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off
• Referral program
• Employee assistance program
• Employee discount
• Flexible spending account
• Tuition reimbursement
• Paid holidays
• Employee Stock Ownership Plan (ESOP)

Schedule:

• 8-hour shift

Work Location: In person