Operations Director - Medical Record Retrieval (Remote)

Sharecare
Harrisburg, PA
**Job Description:** Sharecare is the leading digital health company that helps people - no matter where they are in their health journey - unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit . **Job Summary:** The Operations Director has overall responsibility to ensure that Health Data Solutions (HDS) National Region business process, data integrity, overall process and productivity goals are documented and met. The Operations Director will ensure all production activities are strategically organized and focused on achievement of company-wide data and operational goals. The Director will do so with an emphasis on business process optimization and development, work quality, operational efficiency, long and short-term planning, customer-oriented thinking and P&L profitability. The Operations Director will work closely with the all levels of operations leadership, as well as the Sales and Client Success teams to achieve these goals. **Essential Job Functions:** + Promote a culture of accountability and operational excellence + Lead a team of Operations Managers to achieve goals and objectives quickly, efficiently and profitably + Effectively engage support services (HR, IT, Sales, etc.) to ensure cross-functional alignment + Coaches and supports team members in achieving performance goals while effectively managing and delivering on individual objectives. Understanding how operational performance impacts overall financial goals + Review, analyze, understand and improve daily, weekly, monthly and quarterly performance with respect to revenue, expenses, profits and margins + Continually seek new opportunities to advance HDS market presence through cultivating existing client relationships and assisting in assessing potential growth areas + Lead successful site implementations of HDS services by coordinating between field and remote teams, and collaborating with clients and internal stakeholders to develop site-specific implementation plans. + Work with team in the regular evaluation of staff, utilizing established benchmarks for evaluating and improving work quality, work quantity, client satisfaction and employee morale + Provide employees the tools and coaching required for successful execution of their duties Ensure appropriate policies and procedures are followed **Qualifications:** + At least 7-10 years proven success in manager or director level role + Extremely team oriented + Bachelor's degree required; master's degree strongly preferred + Prior experience in release of information or similar operational settings. + Advanced proficiency in Microsoft Office Suite, particularly Outlook, Word, and Excel, is required. + Ability to work well in fast-paced, multi-tasking environment while prioritizing and meeting deadlines + Superior communication skills + Self-motivated + Outstanding customer service with strong negotiation skills + Detail oriented, with strong analytical skills and effective problem-solving skills + Ability to handle confidential materials and information in a professional manner + Uphold patient, employee, and volunteer privacy; comply with HIAA and corporate integrity regulations; maintain current certifications, and report any unethical or unlawful activity Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law. Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.
Posted 2025-11-12

Recommended Jobs

Maintenance Manager

Bakerly Barn LLC
Easton, PA

About our company: Bakerly, a happy family-owned company, is proud to be home to one of the fastest-growing brands in the US food industry! We are a baked goods manufacturer that emphasizes delici…

View Details
Posted 2025-10-21

Business Process Senior Consultant - Clean Core

SAP
Newtown Square, PA

We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every da…

View Details
Posted 2025-09-11

Administrative support specialist

KRE Security
Reading, PA

Benefits: Flexible schedule Opportunity for advancement Paid time off Administrative Assistant (Part-Time) Location: 16600 Pottsville Pike, Hamburg, PA 1…

View Details
Posted 2025-11-14

LVN/LPN - Long Term Care (Nights) - "New Grads are Accepted"

Lancesoft INC
Kane, PA

Job Description Job Description We are seeking an LVN/LPN - Long Term Care (Nights) to join our team! You will be responsible for delivering high quality care to assigned patients. Job Descr…

View Details
Posted 2025-11-12

Automotive Operations Support Manager

Dent Wizard International Corporation LLC
Pennsylvania

For a quick application text APPLY1 to 82174 About Dent Wizard Dent Wizard is the nation’s undisputed leader in automotive reconditioning services and vehicle protection products – and our suc…

View Details
Posted 2025-11-15

Full-Time Center Associate

The UPS Store #5097
Butler, PA

The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, lam…

View Details
Posted 2025-10-21

Interventional Cardiologist opening at Pittsburgh area - live in Wexford

B.E.L. Associates, Inc.
Pittsburgh, PA

New opening for Interventional Cardiologist outside of Pittsburgh - can live in Wexford area.  This is replacement for interventionalist who is retiring. There is no structural work at this facility.…

View Details
Posted 2025-07-26

Junior Accountant

Screening Eagle Technologies Sa
Pittsburgh, PA

We are seeking a detail-oriented and organized Accounting Assistant to join our finance team at our corporate office in Hopewell Township.  The ideal candidate will support various accounting functi…

View Details
Posted 2025-09-14

FM Engineering Ops Sr Manager

CBRE
Harrisburg, PA

FM Engineering Ops Sr Manager Job ID 247846 Posted 12-Nov-2025 Service line GWS Segment Role type Full-time Areas of Interest Engineering/Maintenance, Facilities Management Location(s) Remote - US - R…

View Details
Posted 2025-11-14

Babysitter

GreatAuPair LLC
North Wales, PA

Get hired for Asheema's babysitter Job in North Wales, PA. Hang out with 2 kids. Find babysitter care work in North Wales.

View Details
Posted 2025-11-09