Customer Service Representative - Collections

Description

Start your new career as a Customer Service Representative in our Collections department located in our Bangor, PA office!

CREDITECH, Inc. provides a wide range of collections services and proprietary technologies to help clients achieve compensation and recovery goals. We focus on municipal, medical, retail, and utility collections, and offer top of the line friendly customer care!

In order to provide outstanding collections services, the successful candidate will use their excellent communication and analytical skills to help resolve debt payer issues within the guidelines of the Fair Debt Collections Practice Act, Health Information Portability and Accountability Act (HIPAA) and company policies in a collections environment.

What you'll do as a Customer Service Representative in our Collections department:

• Contact clients regarding open accounts
• Collect on delinquent accounts.
• Analyze client information and maintaining client confidentiality.
• Provide great Customer Service with solutions that fit our clients' needs.

SCHEDULE + LOCATION:

• Full-time schedule: Mon - Fri, 8:00 am - 4:30 pm; Once per week 9:30am-6:00pm
• No weekends!
• On-site in our Bangor, PA office
  • Once released from training (~2-4 months), hybrid (office/remote) work environment is available for this position as business needs dictate and if performance is maintained. One day per week in office, 4 days work from home!
• Work stability in a friendly, professional environment

PAY + BENEFITS:

• $17.48/hour + monthly incentive opportunities!
• On the job, paid training to help you succeed.
• Medical, Dental, Vision & Life Insurance
• Wellness Program including physical, emotional, and financial wellness
• Paid Holidays, Vacation, Sick, and Personal Time
• 401(k) with Profit Sharing
• Employee Assistance Program
• Voluntary Benefit Plans
• FSA & HSA Options
• Casual business work environment
• Travel Insurance

Requirements

• Excellent customer service
• Computer and keyboarding skills
• Excellent phone etiquette
• Excellent communication, both verbal and written
• Willingness to learn new computer systems
• Ability to sit for long periods of time

REQUIRED EXPERIENCE:

• High School Diploma or equivalent
• One to three years related experience and/or training
• Or an equivalent combination of education and experience

CREDITECH, Inc. is an equal opportunity employer and offers comprehensive medical benefits, paid vacation, and sick time. These are just a few perks to joining the CREDITECH team!

*All positions require a successful background check, drug screen and reference check.