Account Manager

Job Description

Job Description

Remote, but must be able to drive to the home office once a month for team meetings.

Home Office : Altoona, PA

Travel: 1 to 2 days per month to client schools, plus team meeting at home office

Compensation and Benefits: $55,000 to $65,000 plus bonus opportunity

RedefinED School Advancement is seeking a driven, relationship-focused professional to serve as a Relationship Manager supporting an established portfolio of partner schools. This role serves as the primary point of contact for a book of business consisting of approximately 35 to 50 schools and is responsible for guiding school leaders through RedefinED’s proven 4-step FUNDamentals process.

The Relationship Manager (Account Manager) plays a critical role in helping schools strengthen and grow their financial aid programs, increase participation in state tax credit initiatives, and build long-term sustainability. This position operates within a team-based structure, working closely with an Assistant Relationship Manager and reporting directly to a Regional Market Manager.

This is a hybrid role designed for a professional who thrives on building relationships, driving results, and representing an organization with professionalism and purpose.

Leadership and Culture Expectations

All team members at RedefinED are expected to model and reinforce our core values:

• Positivity in communication, leadership, and problem-solving
• Resourcefulness in navigating challenges and maximizing available tools
• Mutual Respect across teams, partners, and school communities
• Innovation in execution, strategy, and continuous improvement

These principles guide how we serve schools and how we work together.

Qualified candidates are invited to submit a resume and cover letter highlighting their experience managing relationships, leading outreach or education initiatives, and their alignment with RedefinED’s mission and culture.

$55,000 - $65,000 plus bonus

Relationship Management and School Support

• Serve as the main point of contact for a portfolio of 35 to 50 partner schools
• Build strong, trusted relationships with school leadership teams
• Guide schools step by step through RedefinED’s 4-step FUNDamentals process
• Support schools in growing their financial aid programs and strengthening long-term sustainability
• Help increase awareness and participation in tax credit scholarship programs within each school community

Community Education and Outreach

• Spearhead community education initiatives to increase awareness of tax credit programs and financial aid opportunities
• Deliver presentations virtually and in person to school communities, donors, and local stakeholders
• Conduct proactive outreach through email and phone to support engagement and participation efforts
• Partner with schools to help educate parents, community members, and supporters on program impact and accessibility

Program Execution

• Lead implementation efforts with partner schools to ensure consistent progress and results
• Provide strategic direction, education, and support to school administrators
• Monitor school engagement, participation levels, and program outcomes
• Identify opportunities for growth and proactively address challenges

Team Collaboration

• Work closely with an Assistant Relationship Manager to support school communication, scheduling, and follow-up
• Report to and collaborate with a Regional Market Manager on performance, priorities, and strategy
• Maintain strong internal communication and alignment with centralized support teams

Professional Representation

• Represent RedefinED in a professional, knowledgeable, and mission-driven manner
• Conduct virtual and occasional in-person meetings with school leaders and community groups
• Travel approximately 1 to 2 days per month for school visits, presentations, team meetings, or regional engagement

Operational Excellence

• Maintain accurate documentation and Salesforce CRM records
• Follow established processes, reporting standards, and performance expectations
• Track key performance indicators tied to school engagement, outreach, and program growth

• 3 to 5+ years of experience in relationship management, account management, education, nonprofit work, or a client-facing professional role
• Experience presenting to groups and leading educational or community outreach efforts preferred
• Strong communication and presentation skills
• Ability to manage multiple relationships and priorities at once
• Highly organized, self-motivated, and results-driven
• Professional presence and confidence in working with school leadership teams and community members
• Alignment with RedefinED’s mission to expand educational access and opportunity
• Ability to travel approximately 1 to 2 days per month

Work Environment and Travel

• Hybrid role combining remote work with scheduled in-person engagement
• Travel required approximately 1 to 2 days per month
• Annual performance-based compensation review
• Clear advancement path as the book of business and leadership responsibilities grow
• Comprehensive benefits package

RedefinED School Advancement is a fast-growing, mission-driven organization that helps K-12 schools build long-term financial stability and expand access to education. We partner with private and faith-based schools across the country to strengthen enrollment, increase scholarship funding, and close the gap between what families can afford and the true cost to educate a child.

Through our proven FUNDamentals process, we guide schools in maximizing tax credit programs, engaging their communities, and implementing sustainable tuition strategies that support growth for years to come.

Our team provides full-service, fully staffed advancement support at a fraction of the cost of hiring in-house, helping schools raise more, grow more, and do more without adding additional staff.

Since our founding, we have helped schools secure tens of millions of dollars in scholarship funding, creating opportunity for students and stability for the schools that serve them.