Hotel Guest Services Agent
Come join our team! We are a full-service hotel in the heart of King of Prussia and are currently looking for polished, organized, creative, and hospitality-minded individuals. This exciting position could open doors to professional development opportunities within this market. Guest Service Agents support the sales & catering team, food & beverage, and many other departments throughout the hotel. Our ideal candidate will have excellent customer service skills, be knowledgeable of the area, possess excellent computer skills, and must enjoy conversing with a diverse public. Requirements for this position would include previous customer service experience, excellent written and verbal communication skills, cash handling experience, knowledge of IHG computerized systems, and the ability to work flexible hours. Lastly, strong leadership abilities are attributes that are required for this position. If you are a high-energy, driven individual who enjoys interacting with people, this could be the perfect opportunity for you! Responsibilities:
- Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
- General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
- Handle customer complaints as necessary
- Work with the housekeeping staff to ensure rooms are ready for new guests
- Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
- 1+ year of hotel industry experience or related job preferred
- High school diploma, GED, or equivalent
- Has experience answering telephone calls and troubleshooting stressful situations
- Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
- Working knowledge of Microsoft Office and reservation management systems
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