Customer Service Representative

The Customer Service Representative (CSR) manages front-desk operations, including greeting customers, scheduling appointments, discussing recommended services, and coordinating communication between customers and technicians.

ABOUT US:
We are a busy, highly rated, family-owned automotive repair shop dedicated to providing honest service and customer satisfaction. We foster a supportive team environment where every employee is valued. Join us and experience the difference of working with a shop that treats you like family, not a number.

BENEFITS:

· Competitive hourly wage $18.00hr - $25.00hr based on experience

· 5 Day Workweeks - Monday to Friday 9:00am to 5:00pm

· 8 Paid Holidays

· 10 Days of PTO (After 90-day probation period)

· Health Insurance

· Dental & Vision Insurance

· 401K Match

· Short Term Disability

· Paid Training

· A team that wants to help you succeed

· Family owned (No Corporate hoops to jump through)

· Employee discount

· Family and friend’s discount

RESPONSIBILITIES:

· Greet customers in person and by phone in a professional, positive manner.

· Schedule appointments and help manage the daily workflow of the shop.

· Create and update repair orders; maintain detailed and accurate customer records.

· Explain recommended services and obtain approval for estimates.

· Communicate with technicians to provide updates on vehicle status and timelines.

· Process payments and invoices.

· Assist with customer concerns and escalate issues when necessary.

· Keep the front office clean, organized, and welcoming.

REQUIREMENTS:

· High School Diploma or equivalent

· Valid driver’s license

· A minimum of 1 year of experience in a customer-facing role (automotive experience is highly preferred)

· Exceptional verbal and written communication skills with a focus on active listening and clear explanation of complex issues.

· Strong organizational skills and attention to detail for accurate record-keeping and billing.

· Basic computer proficiency; familiarity with automotive shop management software (SMS) is a plus.

If you are a positive, motivated individual ready to join a winning team, please submit your resume to [email protected] .

We look forward to hearing from you!

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person