B2B Service/Sales Coordinator
- the core values foster a team of professionals who: consider others first, own results, have a positive approach to problem solving, have a sense of urgency and continually self-improve
- business clients seek high-quality products to repair/restore/revive vehicles
- you can work in the office or remote
- training is provided to deepen your knowledge of our products, systems, and B2B processes
- you enjoy a strong benefits package - medical, dental, vision, life and AD&D insurances, disability insurance, 100% vested matching 401k, paid time off, performance incentives, employee discount, and other voluntary benefits
- assist business clients via phone, email, and live chat with order placement, customization, and problem resolution
- navigate our CRM/ERP/business portal systems to process and track client orders, document interactions, and ensure seamless fulfillment
- collaborate across departments to deliver exceptional client experiences and support business growth
- take full ownership of your clients' needs with prior experience in a client service role
- are adept with computers and quick to master new business software
- commit to understanding our B2B workflows and industry standards
- are proactive with a solution-oriented approach to challenges
- possess strong communication skills for professional interactions
- have experience in B2B online procurement or e-commerce
- though not required have knowledge of automotive restoration or shop operations—it's advantageous, but this role emphasizes supporting business orders while other members of the team help clients select optimal products for their projects
- Flexible options available across business hours, typically between 9:00am - 7:00pm Eastern, to align with client needs
- Onsite (Pottstown, PA) or remote
- If remote, you'll need reliable high-speed internet, a company-provided computer, and a professional, distraction-free workspace
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