911 Coordinator

Job Description

Job Description

The County of Blair is looking for a dedicated 911 Coordinator to oversee and manage the county's emergency communication services. This pivotal role involves coordinating with various public safety agencies to ensure the seamless operation of the 911 communication system, managing staff, and ensuring compliance with state and federal regulations. The 911 Coordinator will also be responsible for developing training programs for dispatch personnel, maintaining records, and implementing policies that enhance the operational effectiveness of the 911 center. Responsibilities also include supervising assigned staff, problem solving, investigating staff issues and concerns, processing payroll, and creating schedules. The 911 Coordinator also provides community outreach programs to local schools, including teaching use of 911.

Key responsibilities include overseeing daily operations of the 911 center; collaborating with local law enforcement, fire and emergency medical services; analyzing data to improve response times and service delivery; conducting regular system evaluations; and serving as a key liaison during emergency situations to ensure effective communication. The role also demands high-level administrative duties including budget management and participation in public safety emergency planning.

Requirements

Qualified candidates will possess a high school diploma or equivalency degree. Must be a certified emergency telecommunicator instructor through International Academies of Emergency Dispatch (IAED), possess Commonwealth Law Enforcement Assistance Network/National Crime Information Center (CLEAN/NCIC) certification, and possess Association of Public-Safety Communications Officials (APCO) public safety telecommunicator certification.

Three to five years’ experience as a 911 telecommunicator, 911 supervisor, or within 911 quality assurance required. Two years’ supervisory experience; knowledge of principles of management; ability to plan, delegate, and oversee work. Must possess comfort making decisions independently. Demonstrated experience setting schedules, juggling multiple priorities, and meeting deadlines. Emergency medical, police, and fire dispatcher experience desired.

Benefits

Competitive benefits package starts first of the month following employment and includes 90% employer-paid PPO healthcare with vision and three-tier prescription components, pension plan, public employer's equivalent of 401(k) plan, short-term disability, term life insurance, a menu of voluntary benefits that includes dental and Aflac, 14 annual paid holidays, and other time-off provisions. Starting wage is $65,411.07. EQUAL OPPORTUNITY EMPLOYER