Sr. Program Manager - Systems Architecture & Demand Orchestration

About the Role

The Senior Principal -Systems Architecture & Demand Orchestration is responsible for designingand enabling the future state operating model and systems architecture thatsupport largescale services delivery for enterprise clients.

This role focuses on programlevel system design, platform enablement, and operating model definition ,rather than day to day service execution. The Senior Principal defines howmaintenance and repair work-originating from systems such as CMMS, tooling, orclient service requests-is translated into standardized demand signals,intelligently routed to qualified resources, and continuously optimized toimprove uptime, safety, cost efficiency, and service quality.

Operating at theintersection of operations, technology, data, and product teams , thisrole plays a critical part in enabling services to scale across a highlydistributed, multi-vendor, and hybrid technician ecosystem withoutproportional increases in operational cost or complexity.

What You'll Do

Systems& Operating Model Design

• Design the future state services operating platform , defining how maintenance and repair work orders are ingested, structured, prioritized, assigned, executed, and measured.

• Architect end to end service orchestration models supporting intake, triage, prioritization, assignment, execution tracking, and performance feedback.

• Define system rules, decision logic, and operating constraints that govern work assignment across internal technicians, external vendors, and crowd-sourced resources.

• Ensure operating model design aligns with uptime requirements, safety standards, and compliance expectations .

Demand SignalStandardization & Routing Logic

• Establish mechanisms to convert work orders into consistent, structured demand signals suitable for automated routing and prioritization.

• Define matching logic that aligns work to resources based on skills, certifications, availability, proximity, safety performance, historical outcomes, and cost considerations .

• Enable intelligent routing, sequencing, and batching of work to improve technician utilization and reduce downtime.

• Support the development of feedback loops that refine routing and assignment logic over time.

Hybrid &Distributed Technician Network Enablement

• Design systems and processes that support a hybrid delivery model , including internal teams, third party providers, and crowdsourced technicians.

• Define scalable onboarding, qualification, credentialing, and performance feedback frameworks .

• Establish platform level guardrails that maintain service quality, safety, and compliance while enabling operational flexibility.

Unit Economics, ROI& Continuous Optimization

• Embed unit economics and ROI considerations into system design and decision logic.

• Define how tradeoffs between speed, cost, quality, and risk are evaluated within the operating platform.

• Enable performance measurement and feedback mechanisms that drive continuous improvement in cost per work order, response times, and execution quality .

Cross FunctionalProgram & Architecture Leadership

• Partner with Operations, Product, Data, and Technology teams to translate system concepts into clear, buildable program requirements.

• Serve as a strategic program leader and architectural authority , ensuring solutions align with the intended operating model.

• Influence senior stakeholders by clearly communicating system design decisions, tradeoffs, and operational impacts .

• Contribute to the development of new platforms, standards, and operational frameworks supporting services at scale.

Measures of Success

• A documented and approved future state services operating model and system architecture .

• Standardized demand signal creation from work orders with reduced manual intervention.

• Measurable improvements in uptime, technician utilization, response times, and cost efficiency .

• A scalable delivery model that supports operations without degradation in safety, compliance, or service quality.

• Strong alignment across operations, technology, and leadership on how services are orchestrated endto end.

What You'll Need

• Bachelor's degree preferred with 10+ years of experience in operations strategy, systems design, platform architecture, or large-scale service networks.

• Demonstrated ability to design end to end operating models across distributed environments.

• Experience with operations, field services, logistics, dispatch, routing, marketplace, or supply chain platforms . Strong preference for someone with prior Fleet Management experience.

• Strong analytical skills, including the ability to reason about unit economics, incentives, and ROI .

• Ability to translate complex, ambiguous problems into clear operating principles and system designs .

• Proven ability to influence cross-functional and senior stakeholders without direct authority.

• Executive level communication skills with the ability to present complex concepts clearly and credibly.

Role Clarification

This role focuses on:

• Strategic system and operating model design

• Platform enablement and program level architecture

• Long-term scalability and optimization

CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Program Sr. Manager - Fleet Solutions position is $160,000.00 annually [or $76.92 per hour] and the maximum salary for the Program Sr. Manager - Fleet Solutions position is $180,000.00 annually [or $86.54 per hour]. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [email protected] or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)