Service Writer

About the Job:

Fleet Services by Cox Automotive keeps fleets moving!

Headquartered in Indianapolis, Cox Fleet (CF) has grown to become one of the largest fleet maintenance companies in the country. Providing both in-shop and on-site mobile maintenance and repair services nationwide, for light medium, and heavy-duty trucks and trailers. CF also services customers utilizing its 20+ nationwide service centers; each offering accident repair, painting, refurbishment, and heavy mechanical repair.

CF is currently searching for a Service Writer with experience in the Heavy-Duty truck industry to join our team in Baltimore, MD. This is a dedicated on-site shop position with no responsibility for on-call or emergency roadside repairs. If you are looking for a new place to call home, we would love to talk to you!

Why Fleet Services by Cox Automotive?:

• Competitive pay - $26.06-$39.13 hourly depending on experience.
• Weekly pay – get paid every Friday for added convenience and financial flexibility.
• Health, dental, vision insurance starts DAY ONE of employment.
• 401(k) matching starts after 90 days, 100%-match on first 6% contributed, plus an additional 2% discretionary contribution by the company.
• Accrue up to 200 hours (5-weeks) of Paid Time Off based on your tenure with the company.
• Parental Leave up to 8 weeks. (including fathers).
• Multiple ERG, diversity groups, and company-paid volunteer hours.
• Employee discounts on new vehicle purchases, cellphone plans, ridesharing, home/rental insurance, wellness/fitness incentives, and much more.

Essential Responsibilities:

• Performs service writing duties for heavy-duty trucks and trailers based on compiled information from Technicians and Customers.
• Monitors repair status, completion timelines, and customer communications related to approved estimates.
• Review, revise existing and generate additional repair estimates at customers request and specifications.
• Keeps records of repair details and completes necessary paperwork.
• Follow up on outstanding quotes and prioritize workflow to ensure effectiveness.
• Collect miscellaneous information and parts pricing from various manufacturers and vendors.
• Develops positive working relationships with Estimation team members, internal stakeholders and customers.
• Providing excellent customer service for all internal and external customer calls.
• Serve as a trustworthy advocate for the customer by providing sound guidance and advice regarding any customer technical inquiries or general questions related to products and services provided by the company.
• Assists with other duties and special projects as assigned.
• Continuously develop and improve company capabilities in the area of Dispatching and Service Scheduling.

Requirements:

• 2 years experience in a heavy-duty repair estimating, maintenance coordination, technician dispatching, or Diesel technology or similar capacity Technician role.
• Minimum High School diploma or GED required.
• Prior experience as an estimator, service writer, service advisor, for heavy-duty vehicles.
• Knowledge of Standard repair Times (SRT) and labor times.
• Knowledge of heavy-duty parts handling.
• Experience with DMS systems, preferably Karmak and Mitchell One or similar.
• Ability to deliver high levels of customer service and communication capabilities.
• Proficient oral and written communication is mandatory.

Fleet Services is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. Fleet Services also services customers utilizing its 50+ nationwide service centers; each offering accident repair, painting, refurbishment, and heavy mechanical repair. We are supported by a 24/7 in-house call-center and provide scheduled maintenance services and unscheduled services to fleets anywhere, anytime.