Licensing and Certification Evaluator

Reference #: 5276832

Salary

$45,907.00 - $69,203.00 Annually

Location

Dauphin County, PA

Job Type

Civil Service Permanent Full-Time

Job Number

CS-2026-45660-22120

Department

Department of State

Division

ST Bus Lcnsng Sectn

Opening Date

03/23/2026

Closing Date

4/5/2026 11:59 PM Eastern

Job Code

22120

Position Number

50489164

Union

AFSCME

Bargaining Unit

A1

Pay Group

ST05

Bureau / Division Code

00199102

Bureau / Division

ST Bus Lcnsng Sectn

Worksite Address

2525 North 7th Street

City

Harrisburg, Pennsylvania

Zip Code

17110

Contact Name

Lauren Latchford

Contact Phone

717.783.0384

Contact Email

[email protected]

THE POSITION

Are you adept at adhering to quality assurance standards, evaluating details, and providing effective and courteous customer service support to applicants, licensees, and the general public? Apply for this Licensing and Certification Evaluator position with the Business Licensing Division of the Bureau of Professional and Occupational Affairs. In this role, our team will rely on you to provide support evaluating and approving licensure applications to the Board. Take the next step in your career and help ensure that licensure operations are conducted in accordance with the laws, regulations, and Board policies and procedures with us!

DESCRIPTION OF WORK

In this Licensing and Certification Evaluator, you will be responsible for evaluating advanced educational and experience requirements, determining eligibility and processing applications for initial and reactivation licensure, and assisting in continuing education audits for licensing Boards. Work involves:

Handling telephone and electronic inquiries daily while providing courteous customer service.

Reviewing and evaluating various applications to ensure compliance with laws and regulations. Promoting positive interactions and demonstrating teamwork within the Department. Using independent judgment when determining licensure eligibility and prioritizing workload. Communicating effectively both verbally and in writing

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

Full-time employment

Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch. Telework: You may have the opportunity to work from home (telework) part-time, up to 50% upon successful completion of probation period. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview. Salary:In some cases, the starting salary may be non-negotiable. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements: One year of experience as a Clerical Assistant 3 or Clerk Typist 3 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or One year of complex clerical experience; or Any equivalent combination of experience and training.

Other Requirements:

You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines. You must be able to perform essential job functions.

How to Apply:

Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. Failure to comply with the above application requirements may eliminate you from consideration for this position. All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to and click on Veterans.

Telecommunications Relay Service (TRS):

711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

EXAMINATION INFORMATION

Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).

Your score is based on the detailed information you provide on your application and in response to the supplemental questions. Your score is valid for this specific posting only. You must provide complete and accurate information or: your score may be lower than deserved. you may be disqualified. You may only apply/test once for this posting. Your results will be provided via email.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.