Receptionist and Administrative Support

Job Description

Job Description

South Hills Movers commitment to meet customer needs requires that employees and the organization itself are flexible and focus on continuous improvement. The intent of this job description is to provide a summary of requirements and duties. Employees in this position may be required to perform other duties for which they are qualified. Participation in teams and in the quality process provides opportunities to contribute to problem-solving and improved work processes and are considered part of each person’s job. In addition to specific skills listed below, all employees are required to demonstrate SHM virtues and customer skills including friendliness, courtesy, responsiveness and empathy. The SHM Roadmap must be followed at all times.

Role and Responsibilities
Basic Function : Provides general office support with a variety of clerical activities and related tasks. The receptionist will be responsible for answering incoming calls, directing calls to appropriate associates, mail distribution, flow of correspondence, requisition of supplies as well as additional clerical duties. The Receptionist is expected to have the switchboard open and operating promptly at 7:30 a.m. and throughout the day until 4:00 p.m.

• Professionally administer all incoming calls
• Ensure phone calls are redirected accordingly
• Greet guests in a professional, friendly, hospitable manner
• Open and close visitor area (locking doors, closing blinds, turning off lights)
• Type memos, correspondence, reports, and other documents as assigned
• Perform a variety of clerical duties as assigned
• Assists in the sale and distribution of boxes and moving supplies.
• Receive, sort and forward incoming mail. Maintains and routes publications.
• Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.)
• Assists in the ordering, receiving, stocking and distribution of company uniforms.
• May also assist with other related clerical duties such as photocopying, faxing, filing and collating.
• Uses computer system to input and retrieve data.
• Demonstrates knowledge and proficiency in performance.
• Demonstrates continuous learning to enhance quality and performance.
• Perform all other duties as assigned by department leadership or as necessitated.

Qualifications and Education Requirements
Required:

• 6 months to 1 year relevant experience and/or training, or an equivalent combination of education and experience.
• High school diploma or equivalent (GED).
• Possession of strong organizational skills.
• Excellent verbal and written communication skills. Possess exceptional interpersonal communication skills.
• Customer service driven
• Knowledge of MS Office (Word, Excel, Outlook, Access)
• Able to multi-task
• Ability to work independently on assigned tasks as well as to accept direction on given assignments.
• Background Check and Drug Screen are required

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