Accounting Assistant (Customer Service / Returns / Drop-Ship)

Barens is a division of BE Power Equipment. We are a leading manufacturer of pressure washers, air compressors, generators and water pumps serving industrial markets in over 30 countries. Headquartered in Abbotsford, BC, our third generation, family-owned business is focused on designing quality products and delivering exceptional service.

We are seeking a highly motivated and detail-oriented Accounting Assistant, Returns (RMA) to join our team at Barens. We are looking for an energetic individual with a strong work ethic to champion our Returns, Drop-shipping, and Manufacturing services as part of our accounting department in our Seneca, PA business office. The Accounting Assistant will report directly to the Assistant Controller. The ideal candidate is a proactive communicator, thrives in a fast-paced environment, and is passionate about delivering a positive customer experience.

Requirements

WHAT YOU'LL DO (Returns Dept):

• Handle incoming RMA (Return Merchandise Authorization) requests via email or phone.
• Communicate with customers quickly and effectively.
• Enter information in our system quickly and accurately.
• Work with other members of our staff to rectify issues.
• Resolve customer concerns in a timely, effective manner.
• Develop and strengthen relationships with our customers.
• Work with our Inside Sales Team to resolve customer concerns.
• Contact vendors to conduct warranty requests.
• Other related duties as required.

WHAT YOU'LL DO (Drop-shipping):

• Handle incoming drop-ship requests from our inside sales team.
• Communicate with vendors on lead times and pricing.
• Maintain organized system for drop-ship Purchase Orders and Sales Orders.
• Verify vendor invoices upon receipt
• Communicate effectively with Accounts Payable and Inside Sales teams.

WHAT YOU'LL DO (Manufacturing):

• Maintain adequate stock levels for manufactured items.
• Create manufacturing jobs for product.
• Communicate effectively with manufacturing employees.

WHAT YOU HAVE:

• 2 years of customer service / data entry experience. Working with accounting and inventory is an asset.
• Proficiency in using Microsoft Office Suite applications and ERP software is an asset.
• Ability to speak and write fluently in the English language.
• You are legally able to work in the USA.
• You have reliable transportation to and from the workplace.

WHO YOU ARE:

• Proactive: you have a strong sense of urgency to respond to customer requests and needs.
• Problem Solver: you quickly evaluate a situation & identify priority while providing solutions.
• You are flexible and adapt quickly to customer requirements, market changes and competitive situations.
• You demonstrate a balance between empathy and sensitivity while assessing facts and data.
• You are a self-starter, confident, results-focused and are calm when dealing with challenging situations.
• You are people-oriented, with a positive outlook. You are optimistic and able to build long-term trust-based customer relationships.
• You are innovative, creative and resourceful when identifying new paths and strategies to secure customer loyalty.
• You operate from a value-based perspective and want to be part of a company that is committed to customer satisfaction and long-term relationships.

Benefits

• A competitive wage and total compensation package commensurate with experience.
• Target salary range $40,000-$45,000.
• Work schedule will be 8:00am – 4:30pm, M-F.
• Group medical, dental & vision benefits, life insurance coverage.
• 401(k) & 401(k) matching program.
• Paid time off from work.
• Training & development opportunities.
• Strong culture to promote from within.
• Modern, well-equipped environment with excellent staff facilities.
• Regular team building & social events - we like to have fun!

We thank all applicants; however, only those considered qualified will be contacted for an interview.