Claims Support Specialist II - Johnstown, PA or Rochester, NY
Under moderate supervision, performs basic claims/zone support activities. Duties and Responsibilities:
Performs support and administrative functions, including:
- Answering phones
- Filing
- Copying/imaging
- Faxing
- Processing and distributing mail
- Supporting third party vendor relationships and processes
- Orders supplies and schedules/coordinates meetings.
Sets follow ups as appropriate for completion of support activities. Responds to inquiries from customers, including but not limited to, adjusters, Policyholders, Agents, independent adjusters and claimants and/or refers to others as required. Handles all inquiries with customer service as a priority. Enters new loss report information and updates claims documentation.
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