Enterprise Customer Success Manager Americas - Remote

As an Enterprise Customer Success Manager (CSM), you will play a pivotal role in building strong, lasting relationships with customers across a range of industries. The focus is to guide clients through their journey, ensuring they make the most of the services and products offered. You will help customers grow and succeed by understanding their objectives, offering tailored solutions, and working collaboratively with internal teams to support their goals.

This is an exciting opportunity to join a growing Customer Success team, where you will contribute to the long-term satisfaction of our clients through strategic guidance and thoughtful engagement. As part of your role, you will work across various product portfolios, including open-source infrastructure, cloud solutions, and much more.

Key Responsibilities:

Customer Onboarding: Welcome new customers and introduce them to products and services, including cloud infrastructure, data applications, and more.
Project Coordination: Manage complex projects in collaboration with developers, IT managers, and other decision-makers.
Cross-functional Collaboration: Work closely with Sales, Engineering, and Support teams to create and implement engagement plans that align with customer goals.
Account Management: Oversee a portfolio of customers in a specific region, identifying growth opportunities and managing renewal risks.
Customer Advocacy: Represent customer needs internally to influence product development and improve satisfaction.
Support: Assist customers with reactive requests and drive timely solutions.
Campaign Management: Develop campaigns targeting multiple customers through digital channels and activities.
What We Are Looking For:

The ideal candidate will have a passion for cloud computing and data center technologies, along with a solid background in IT-related projects. We are looking for someone with:

Experience: At least 5 years of experience in IT, with exposure to areas such as Linux OS, cloud computing, security, migration, IoT, and more.
Communication Skills: Strong presentation and conversational abilities, especially when discussing complex technologies.
Process Improvement: Proven experience in enhancing internal processes while maintaining project timelines.
Team Player: Ability to collaborate effectively across departments and at all organizational levels.
Agile Methodology Knowledge: Familiarity with agile processes is a plus.
Bonus Skills:

CRM Tools: Experience with Salesforce, Jira, and other CRM platforms.
Language Skills: Proficiency in Spanish or Portuguese, along with excellent English skills, is highly valued.
What We Offer:

We offer competitive compensation based on experience and location, with regular reviews and performance-based bonuses. Additional benefits include:

A flexible, remote-first work environment with opportunities to meet colleagues in person twice a year.
Personal learning and development budget of USD 2,000 annually.
Annual compensation reviews and recognition rewards.
Generous paid leave, including maternity and paternity leave.
Employee Assistance Programs and a priority travel pass for company events.
We value diversity and aim to foster an inclusive workplace where every team member can thrive.
Employment Type: Full-Time
Salary: $ 154,000.00 200,000.00 Per Year